Khách sạn ở Carlsbad nằm gần sân bay Mattoni Mineral Water

Ưu điểm: Truly one of my most beautiful places I have ever had the privilege of staying. The city of Karlovy Vary is magical and the hotel was gorgeous, staff was lovely.

Ưu điểm: This was one of the best hotel experiences we have ever had. In particular, the receptionists and other staff were absolutely stellar - very professional, understanding and providing all information we needed. We also loved the breakfast - it was abundant and everything was very tasty. The hotel itself is beautiful and perfectly located.

Khuyết điểm: We were hoping that maybe wellness area would be bigger (all sitting around the swimming pool was taken by inconsiderate people who just left their towels and left) and more clearly related to Karlovy Vary (with mineral waters etc.) - it was a nice, but generic wellness. Also, we wished the TV had Netflix accessible - we have our own account and it would be great to access it on the hotel's TV.

Ưu điểm: nice building,the waiters even though they cannot speak in english they tried and they were nice

Khuyết điểm: the atittude of the "guest agent Dvorackova" agressive,unprofessional,the reception stiff,customer care zero...beautifull building,facilities,it is a pitty that they don't care...I had to fight to get a cake in the room( they imagined that I want it for free as in a guest staying at a 5 stars hotel cannot afford it...so dissapointig)...I will advise people not to go,they are not friendly...although we were there to celebrate a birthday-we announced it by mail/booking mess etc they were NOT able to say Happy Birthday or to smile to us....poor characters!

Ưu điểm: The hotel was very clean. The staff welcomed us and were helpful.

Ưu điểm: Location and spa, welcome bottle of water and kind cleaning staff. Getting a room with balcony ones requested. Updated bathrooms & good breakfast.

Khuyết điểm: Although we were staying in an off season when the hotel is almost empty and despite booking two double rooms for 3 adults the rooms where basic and quite old, one would think when a hotel is almost empty people that pay for the price of 4 while staying 3 would get better rooms, no tea or coffee making options in the room, big but cold rooms, old TV. Very inconvenient long walk from the spa to our rooms - not a 5* star experience

Ưu điểm: It was close to everything.

Khuyết điểm: You had to dress up to go to another part of the hotel.

Ưu điểm: Very nice breakfast, very clean, quiet

Khuyết điểm: decoration of the room, personnel was not really smiling

Ưu điểm: EVERYTHING!!!!

Khuyết điểm: Staff at the reception was not as friendly as I would have liked it. They haven’t welcomed us as it is usually done at places of THIS level.

Ưu điểm: The fantastic swimming pool on the floor with terrace and fabulous view on the city and mountains,specious room

Khuyết điểm: Poor breakfast not like in 4 star hotel

Khuyết điểm: Very good hotel, very nice and friendly staff.

Ưu điểm: Location was very central. Staff were very helpful, even where their English was limited.

Khuyết điểm: Breakfast was a little limited for a 4 star hotel.

Ưu điểm: Great location, nice swimming pool and sauna (though a hot pool would have been amazing).

Khuyết điểm: It would be nice if there was a shuttle or something to take from the bus station to the hotel. It is about a 25 minute walk (not bad, but pretty imposing if you have luggage). We took a cab which cost about 300 CZK.

Ưu điểm: Breakfast was top class

Khuyết điểm: Room could have been better

Ưu điểm: A very clean and comfortable room with a view on the street and the river. Good breakfast and wonderful spa area with a swimming -pool and sauna. Very friendly staff. Perfect location in Karlovy Vary.

Ưu điểm: - great place - very polite and helpfull staff - whole hotel smells good - reconstructed but still historical - delicious breakfast (even when you are on diet, you can have some) - good coffee - parking places available, if you do the reservation of them (they have 6, hotel next door can offer some as well and they have agreement with Parkign house on the hill)

Khuyết điểm: nothing, all was perfect

Ưu điểm: All the rest, especially location and view from room.

Khuyết điểm: Too little soap and bodyshampoo in the bathroom

Ưu điểm: Location, room, bathroom size.

Khuyết điểm: First of all the hotel is in a perfect location and we had a really nice room, BUT we found the mattress both of us really unconfortable. Too soft for sure, hole in the middle, etc... During the morning shower the pressure felt down to zero, and didnt have water app. for 5 mins. First just the hot water dissappeared, than the pressure as well. The breakfast was tasty, but it is also true we ordered a ham and cheese omlette and instead of it received only cheese omlette. Anyway the old lady was really nice so we didnt mention anything. :)

Ưu điểm: Good staff

Khuyết điểm: No water in the room

Ưu điểm: Fantastic. Will stay again

Ưu điểm: The hotel is conveniently situated in the city center. The reception staff was very helpful and nice.

Khuyết điểm: Breakfast was average in terms of choice. Room was a bit tired and not perfectly clean (some old spots on the floor). We stayed for 2 nights and had to make a special request for making-up the room in the evening, however during make-up our towels just returned from floor to the racks.

Ưu điểm: Perfect location in the town center, accessible on foot in short to nearly every must-seeings. Snack stores and souvenir shops are nearby. Spacious and clean room and we were arranged with a large balcony with very nice street and kolonáda views. The bathroom is specilally designed to exhibit more spaces. The room is quiet during night although the hotel is just sitting along a busy street and it is warm when we were there in late autumn. The bed is confortable to me but may not that satisified for people who does not like less elastic bed. Staff are very friendly. Breakfast is OK.

Khuyết điểm: Breakfast could be improved. The varieties are limited in choices as a 4-star hotel. There were dishes that were no longer supplied when got empty but replaced by bargain food. On the first day of stay, the tables were not cleaned after previous guests were finished and no tableware was available only if you asked for. The elevator is small which is only enough for 3 people standing if without luggage.

Ưu điểm: Big room, nice breakfast and supper buffet

Khuyết điểm: We are quite disappointed that the staffs are not helpful, only the reception can speak Ok-ish English but not friendly. While the hotel is famous for Karlovy Vary’s hot spring, you hardly to get any thermal bath for a short stay. The so called “wellness access” is just a swimming pool and a Sauna, for other services related to thermal bath, you have to book them with additional cost and in advance, which is not clearly explained. BTW, they charged us 12 eur for parking when we checked out, not sure if this is normal in Czech

Ưu điểm: We were a family and had two rooms. Very nice Grand Hotel with the flair of the early 20th century. Great location. Breakfast room beautiful, breakfast also very nice. Huge variety of medical treatments. However, to actually be a 5* hotel in an international sense, a few important things were missing.

Khuyết điểm: While we generally enjoyed the say this is what we did not like: First and foremost, the majority of the guests and particularly the way people were dressed, also during breakfast and dinner, was not appropriate to a 5* Grand Hotel how it is expected in the center of Europe. The hotel was visited particularly by one nationality and most of these people had no clue how to behave in such a hotel. Flip flops and shorts should be forbidden by the management of a 5* hotel as other guests are insulted by what they have to see - during dinner and breakfast particularly. The mix of the guests is the reason why we will probably not come back, although we liked the hotel itself very much. Secondly, the brightness in some of the public rooms should be reviewed. The Cafe Vienna for example is a beautiful room to relax in the afternoon over a coffee or tea but if you feel like sitting under floodflights in a football stadium, every athmosphere is distroyed. Generally speaking, there are not enough rooms where one can sit down and relax during the day, something we know from other Grand hotels. Thirdly, for such a huge Grand hotel, a pool with some relax areas would be nice. There is a pool, yes, but it is more medical bath than a pool. And last but not least, the friendlyness of the staff, in the cafe and the restaurants, could be improved, altough I have to admit that remaining friendly serving some of the guest and how they behaved, is a challenge.

Ưu điểm: The hotel is very nice, the way up and down with the funicular is very good. The food was o.k.

Khuyết điểm: Not all receptions speak English, and the same goes with the concierge whose English was not enough to show and explain, so he wasn’t effective. The receptionist can be far more cooperative, it is their duty to help the guests. There is not enough stools and beds in the poolside, we had to sit on the steps. The cleaning lady didn’t change the sheets , we stayed four nights, the sheet had stains but she didn’t change them.

Ưu điểm: We stayed in the hotel for two days. Clean room. Tasty breakfast and dinner. View from the room.

Khuyết điểm: The massage was very soft. There is no shower curtain in the bathroom.

Ưu điểm: Positive-Property has spacious and clean rooms, great view,very helpful reception staff.Beautiful Christmas decoration. Breakfast delicious, a lot of varieties

Khuyết điểm: Negative- spa staff specially the one who do massages should be aware that we are paying for massage ,si therapist should focus on our problematic area not just apply cream . Massage was without any focus, power and I will never ever pay for this treatment, it was a vast of the money . I like to take balneotherapy - medical mud it was impossible

Ưu điểm: Very comfortable, good wellness center

Ưu điểm: The hotel rooms and everything in the hotel has a very special Charme of the glorious old days. Nothing looked too old and the room was spacious and spotless

Khuyết điểm: Improvement could be the recreational wellness facilities. The whole area really reminds more on a hospital then anything else.

Ưu điểm: Service at the Imperial Lounge bar. big rooms , valet parking.

Khuyết điểm: Service at the from desk .....

Ưu điểm: Everything was perfect!

Ưu điểm: Amazing view :)

Khuyết điểm: I got a room that is near elevator and stairs There was a lot of noise.

Ưu điểm: Location was excellent for walking around the town and shopping despite the difficulty of getting a car near it. Breakfast was also very good and the hotel room was comfortable and stylish.

Khuyết điểm: The bed was a bit firm. The layout of the hotel was a little confusing and it was difficult to get a car near it to unload our suitcases.

Ưu điểm: Lovely place. Just one minute walk from the hotspring colonade which is fantiastic because you can go out and drink the waters before breakfast. One visit to the pool was included in the my four nights. On my arrival i also got a voucher for 30% off dinner. It was so nice ( and healthy) that I happily paid full price the next night. Because I was there for "wellness" rather than "medical" unlike many of the guests I walked to the Elizabeth spa for treatments which was also lovely. Great and safe place to stay as a woman travelling alone.

Khuyết điểm: Nothing really. i forgot to check out because I was so so nervous that my taxi wouldn't arrive in time and the receptionist came out and shouted at me. But I had paid up the night before so i hope the hotel will have me back.

Ưu điểm: Rooms Location Bathroom Massage and Spa

Khuyết điểm: Just the breakfast and dinner need more variety and creativity in the menu, that is it as simple as that, other than that, everything else were great.

Ưu điểm: Super clean hotel ,staff really kind and amazing position !

Khuyết điểm: Parking maybe it's a little too much high, 20 euro for 1 day.

Ưu điểm: Very clean rooms, great breakfast with lots of variety. Stylish hotel. Loved the tea room. Overall very pleasant stay. Fantastic location!

Khuyết điểm: Couldn't get any usable Wifi connection in the rooms or common areas... which is pretty unacceptable in this day and age. Lighting in bedrooms and breakfast room is florescent white light... very medical and sterile. At first we were placed in a room with twin beds - booked a "Double or Twin Room" (as I recall there was no double option??) but specified via special request box well in advance that we'd like a double bed. We did eventually get changed but was made to seem like this was a courtesy and near impossible....