Quality Inn & Suites

Nothing

The room was not ready when we arrived. We checked in at 10pm, walked into the room which was a mess, we were told to go downstairs to get a new room. When we got downstairs, we were told to wait 15 minutes cause we were going to be placed in the same room and had to wait till it was clean. Once we got there, the room had a horrible cigarette smell.

Water pressure for showering good. Fridge worked well. Front desk Staff good and courteousn. The manager was not. Breakfast was good and the lady on Sunday and Monday was very very professional and nice and efficient. Monday dayshift ended up giving me a credit for a dirty needle found under sink in room 310.

Manager on shift Monday obnoxious and condescending. Went to front desk and told them toilet clogged in room 310. He told us to go to Walmart and get a plunger if we wanted it unclogged. We were traveling with 6 little kids and the property expected us to do without a bathroom or fix it ourselves. When a dirty bent needle was found under sink in 310 Selena actually accused us of planting it by asking if any of us took insulin. The needle was found by an 8 year old girl playing hide and seek. She hid under bathroom sink and needle was sticking out of sink support system. One corner of a bed was broken in 310. I didn't say anything at time because I forgot. Lamp next to couch in 310 didn't work. There is an electrical problem in 302 with the light fixture above sink out in the room and perhaps the TV side of the room. We asked for a late check out of 12 Noon and then our cards cut off at 11:00 am and we were locked out of 310 and could not go back in to do our final check. Luckily we had not started moving stuff out of 302 so we were able to block doors open to take stuff out to cars and do a final check. The front desk lady on Monday day shift (I think her name was Cassandra) listened to all of my concerns and she said the manager said that no plungers were kept at the motel due to sanitary problems. Are you kidding me?!!!. It's called clorox. I have traveled a great deal for work and pleasure so I have faced clogged toilets before. Never have I or my family been treated so rudely and told to pay to fix a problem ourselves. If you are worried about sanitary problems you will really have one if a toilet overflows. Also the rooms were very damp and moldy mildew smelling and the carpets really need some cleaning.

Nothing

The room wasn’t clean at all

The pool floor is nasty... the rooms not cleaned right trash let around the edges of the floor lots of hair and stuff in restroom floor mold growing in the shower. Told manager and he really paid no attention or any kind of worry.