Holiday Inn & Suites Daytona Beach On The Ocean

Star at the front desk was the only saving grace as she was able to unravel a bad experience and made our stay better. We needed a handicap accessible room with a shower for my sister that is disabled. I called booking.com initially to make sure we had one of our two rooms handicap accessible. They could only forward a message to the hotel and the hotels response was that the couldn’t guarantee a room that we needed but upon check in they could see if anything was available! That’s really not acceptable when you have to have a room that is for someone that is disabled. I then called the hotel directly on two other occasions several days in advance of our stay to ask them politely to help me out with this issue and again was told the same thing. My husband even called! My sister was stressed out for most of the trip because I couldn’t reassure her that we could guarantee that the hotel could accommodate her needs. I ended up bringing a shower chair from home just in case. Upon check in they didn’t have a room type that I had booked with an ocean view suite as a special treat for my sister. She ended up on the second floor with a view of the roof and if you looked out the window in the left corner you could see the ocean. Rather disappointing. Next day I had to ask the front desk if there was a price difference in the other room? I was issued a little discount but my credit card still reflects the full price! Other than that the hotel is older and the location is very nice! Star was very nice and did give me a free breakfast. The breakfast was good and the wait staff very friendly. When I return to Daytona Beach again I would look for different accommodations and probably book directly with the hotel.

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