Radisson Blu Hotel Dortmund

The pool was fantastic

The pillows

Facility’s were good, hotel was clean and 95% of the staff were amazing.

We had booked a standard double room and when we checked in the unhelpful member of staff failed to tell us she had given us a room with 2 single beds rather than what we booked. When we got to the room and found this we went to reception and was told the room we had booked wasn’t available and we would have no option and would have to change rooms the next day if we wanted what we had paid for. So apart from having to spend 1 night in single beds the stay was good.

Location was great! Was at an event at the park and couldn't have asked for a better location. Breakfast was good, albeit expensive. Facilities were clean and tidy.

We were put in the wrong room, and the resolution to the problem was far below what i would have expected. Headlines were, we were put in a twin room, not a double, we were told to deal with it night 1, on day 2 we were moved to another room, but being on a city break we were not at the hotel so received a call from someone at the hotel that wanted us to come back to the hotel and move our own stuff back to the room, when i said that i wouldn't cut short our plans, the guy on the phone seems like we were being a real inconvenience. When we got back to the hotel, begrudgingly our thing had been moved out of the old room, but no one knew where our belongings had been moved too, they certainly weren't in the room we got moved to. This was a HUGE concern as we had out passports and boarding passes in the bags and no clue where they were.