Hotel Serena

I liked the location and staffs !

The single bed was broken, I found one cricket on the floor, the room was too warm and the fan wasn’t good, almost didn’t work.

You get what you pay for here - a simple, no-frills room near the train station. It's a room. It's a pretty clean room, though not a very nice room. It's well located - three minutes from the train station but on a quieter back street. It's a 10-15 minute walk from the Duomo. The Sri Lankan family that ran it were friendly.

What I didn't understand is that it was mostly staff-less. We had set an arrival time and they were there waiting but as soon as we checked in they disappeared. We hadn't any towels in our room, but there was no one around to point us the way to towels. I guess this is now kind of the norm in big European cities - it has the look of a small hotel but is run like an air BnB - they check you in and then are gone until checkout time. But again...it's super cheap and well-located, so if you're only staying in Florence a night or two, it's a great place to dump your stuff and go.

The price was excellent, the staff were extremely helpful and welcoming, and the bed was very comfortable.

There weren't any free toiletries in the room so we had to hunt for them in the bathroom cupboard. The room was very loud at night because of some nightclub nearby and the air conditioning unit only worked if the window was open. The bathroom was along the hallway not connected to the room, and there was no hairdryer.

Location next to the Railway Station and close to the center.Clean with fresh towels everyday.Good value for money.

The hotel has a very good location and the room are big and very clean. Good family feeling!!

The staff is very nice, and the beakfast is good. It is closed to the Florence SMN train station so if you travel by train, this hotel will be a good choice. Wifi is not bad in room, but you may adjust some setting to get the connection.

it was quiet and near the station. it was an easy walk to all the sites. Even though little English was spoken, they were very helpful.

if it had been colder, i would have wanted more heat.

The staff is very kind and helpful. The room is clean and the breakfast is rich.

The bathroom is very narrow.