Days Inn by Wyndham Fort Collins

Eva, the owner, was competent and remedied a wrongful situation. She did process the return quickly. However, I would have liked to see something extra to make me feel made whole.

When I checked in, I had pre-paid through booking through an app called “Snap Travel” that Kayak referrer me to. Despite showing the check-in clerk three forms of payment receipt through the app, she took my card from my hand and charged it without my permission to pay again directly through the hotel. I disputed it with her immediately, showed her email receipts and even my bank statements. She acted cavalier and as if I was in the wrong. She charged my card with impunity and refused to listen. I felt trapped; I needed the room, but I was being completely devalued as a customer. In the morning, when we tried to fix the situation with a gentleman clerk, rather than refund my card, he “accidentally” Charged my card again. I had now paid three times for the room! I do not feel safe with how my money was handled. The cavalier attitude about charging me time and time again, treating me as if i was in the wrong, made me seriously reconsider my decision to give them my business. First and foremost, I recommend never using Snap Travel. Second, i recommend proceeding with extreme caution with Days Inn.

the breakfast are all ready to heat up in the microwave as needed. YOu do have to wait for your chance to warm up but they had a great folded egg omelette. Wish other hotels had these. More hot sauce packets are needed though :) The receptionist at the desk is also the breakfast room attendant, but she did a great job. The breakfast room is a bit small and could get crowded. A hotel administration guy had his computer and paperwork all spread out on one table.... wasn't too smart...he would come and go from table leaving all his stuff there. People having to perch and eat.

Looked liked a hotel administration guy had his laptop and paperwork all spread out on one table.... wasn't too smart...he would come and go from table leaving all his stuff there. People having to perch elsewhere to eat.

Beds comfortable. Quiet.

Tub didn’t drain well. Ironing board broken

Super quiet

Seemed to have a lot of homeless hanging out