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Eva, the owner, was competent and remedied a wrongful situation. She did process the return quickly. However, I would have liked to see something extra to make me feel made whole.
When I checked in, I had pre-paid through booking through an app called “Snap Travel” that Kayak referrer me to. Despite showing the check-in clerk three forms of payment receipt through the app, she took my card from my hand and charged it without my permission to pay again directly through the hotel. I disputed it with her immediately, showed her email receipts and even my bank statements. She acted cavalier and as if I was in the wrong. She charged my card with impunity and refused to listen. I felt trapped; I needed the room, but I was being completely devalued as a customer. In the morning, when we tried to fix the situation with a gentleman clerk, rather than refund my card, he “accidentally” Charged my card again. I had now paid three times for the room! I do not feel safe with how my money was handled. The cavalier attitude about charging me time and time again, treating me as if i was in the wrong, made me seriously reconsider my decision to give them my business. First and foremost, I recommend never using Snap Travel. Second, i recommend proceeding with extreme caution with Days Inn.
Nothing fancy. Served its purpose for one night.
It was clean and inexpensive. Beds were comfortable. Desk clerk was very friendly. Gave us a parking spot since we checked in so late.
Breakfast was basic.
The room was clean, breakfast was decent, bed was comfortable
There wasn't a pool or hot tub. Having individually wrapped breakfast items is horrible for the environment.
Wonderful helpful staff
The front desk manager was very helpful. I had forgotten my charger, he could not find the charger, but still was persistent and eventually found me one. He also found out I had visited the CSU campus and gave me a CSU pin to keep. Very helpful, and made the stay so much better.
Breakfast was too early, and when we decided to sleep in, we missed it. At most of the other places we have stayed, breakfast was until ten, here it was only until nine.
Rude desk clerk.
The room was clean, orderly and well kept. There was not a lot of extra space in the room as they squeezed all the furniture into a limited space, but I easily worked around it. The furnishings looked new and I was content with the room. I would definitely stay there again.
The young man at the check-in was very unfriendly and extremely rude. His demeanor needed a great deal of refinement. He said to me; "sign here to allow for us to use your credit card for any damage or anything you would steal from the room, or if you smoke in the room." I believe he needs to be trained in the proper verbal etiquette for what he was attempting to communicate. I am used to stay at national hotels where the desk clerks and staff are friendly and call you by name. This person should not be working for Days Inn.
The air conditioner worked great. The beds were comfortable. The staff was friendly and accommodating.
The building was not very secure, which means the side doors did not require a room card to open the door and have access to the hotel.
The room was at least clean and didn't smell as bad as the rest of the place. The shower was good. Bed was comfy.
The entire place smells like cigarettes though the room didn't. Staff are friendly but didn't seem to actually do what they said they would. Breakfast is not worth talking about. Wireless was flaky and very very slow. I ended up tethering my cell instead. There was heating but it didn't seem to put out enough heat.
Days Inn by Wyndham Fort Collins ở Fort Collins, cách Đại học Tiểu bang Colorado và Trung tâm Tổ chức Sự kiện Budweiser 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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