Sheraton Shunde Hotel

The location is pretty nice. We were in the city for food. All the restaurants were easily accessible from the hotel by taxi. The beds were comfortable and the bathroom was clean. We enjoyed our stay~

The stay was great. The hotel requires a few upgrades. I also had the pleasure of using their gym which has very basic equipment and requires an update.

The staff were really friendly, especially the concierge.

It is a nice hotel, but the (outsourced) spa service is terrible!!! I was with my husband and kid, finally had some time off for a nice spa, but the spa was really disappointing, the receptionist IS the masseur, and the boss was sitting in a room with the door half open, creepy... No music, no welcoming speech or anything, the worst experience in the whole time staying in the hotel, worse than any massage experience I’ve ever had! The only good thing is the hardware (room and massage bed) is nice. Suggestions: If for any reason the hotel decided to outsource the spa service, it is a disaster! Please either remove the whole spa service, or find some staff with better quality!

Bed was comfortable... Room spacious... Huge improvement needed as Sheraton is a 5 star hotel... Rate per night not cheap with the current impression I have it shud be better

I check in late around 11.30pm but when I step into my room my bed wasn't ready! I was so tired and frustrated check in late but was assigned to a room that is not ready! I'm shock that a 5 star hotel will do such mistake.. View pic i attached