Extended Stay America - Nashville - Franklin - Cool Springs

Not even half of the lights in our room worked which was horrible at night in the dark, the shower head sprayed all over the bathroom and couldn’t be tightened without a wrench, and the deadbolt on the door didn’t work. When we initially arrived our room wasn’t ready, which was fine, but after our tournament and we got to the room to check in, about 9pm...NO ONE was at the front desk for a good 15-20 minutes. Myself and other guests were just standing calling ‘helloooooo?’ They even called the hotel and the phone just rang right in front of us. Also the buildings and rooms are not marked well. When it’s dark you have no idea the room numbers. Here we are in the dark, after 9pm, in a not well lit area, getting out of the car to check room numbers. It was not enjoyable. And they aren’t kidding when they say ‘grab and go’ breakfast. The whole thing literally fits on an end table in the lobby.

It's like a mini studio apartment

The heat wouldn't work and the channels on the tv could have been better

The lady at the front desk was amazing

Your employee walked in my room in announced. Not ok!! Very unprofessional