Chateau Backpacker & Motels

The bathrooms were kept fairly clean. Pillows were good. The make-it-yourself pancakes were good.

I booked the budget single room. The room was dingy, musty, and felt damp. The bed was just a thin mattress on a shelf. The room was under the kitchen so I had to listen to people stomping on the ceiling all night and day. I didn't get much sleep. Every surface in the communal kitchen was grimy. While washing dishes, a mouse ran past my foot. When I told the staff, they said something like "oh someone must have let him out of the cupboard". There were always flies in the kitchen. The evening soup smelled like burnt garbage one night and the next it was pretty much a broth that was at least edible. The room did have a heater but it was difficult to set it so it didn't boil the room at night. Since there was only one blanket although the climate is cold so I had to ask for another. This place was much like Franz Josef itself- run down with nothing to do. Literally the worst place I've stayed at across NZ. Do yourself a favor and go to Fox Glacier which is nicer.

Lots of room. Manager was very helpful and happy to move us to a bigger room as there was room and cancellation. Better breakfast than expected.

There was mouse droppings on the shelves. Food cupboard that contained breakfast was easily accessible to rodents

The room was nice. Can't argue about it

The guy at the reception was the most rude person I ever experienced in a hotel. He wanted to charge us double because he said our receipts aren't important

Great location, friendly guy on reception, free soup and breakfast

WiFi wasn’t great and facilities weren’t very clean, glad there was free soup as I wouldn’t have wanted to use the kitchen!

Location was good. Provision of breakfast was good.

Initial room in basement was terrible like a dungeon. ..very small, smelt fusty and awful so asked to be changed. Second room was better but whole place very overpriced compared to other accomodation across new zealand that we stayed at. Dominated by a large group of chinese people who took over all the kitchen facilities.