Ramada by Wyndham Fredericton

Bed was comfortable (soft). Liked balcony overlooking pool.

At check in the staff was friendly but was checked into 2 rooms first, then finally a room with balcony as booked. Breakfast was supposed to be included but was informed we would have to pay for 1 child. Once in Room, the bathroom was not very clean, OLD and cracked tub, mould (no fan), the water flew out of the sink anytime the tap was turned on (had to use a towel to clean it up from the floor and keep it there-we still ended up with a wet floor for most of the stay),only 2 towels for 4 of us. It was difficult to get towels the entire stay. NO towels at pool or at front desk. My kids went to desk to ask for 1 towel each, it was supposed to be brought to them at the pool. After getting out of the pool they went back to pool to ask again, as the towels never arrived. They were simply told there are none. Supper was not Good! Although we liked the balcony overlooking the pool we, ourselves, had to move chairs that were stacked directly in front of us and a free standing sign so that we could see. Then, after the pool closed, the party that was going on in one of the (conference?) rooms continued well into the night. Noise echoes through the courtyard! Upon check out 1 staff on hand 15 min to checkout time. I waited 25 min., then was told there wasn't a rate attached to my room and the previous staff didn't charge the correct amount so I wouldn't be getting the full deposit back. The amount wasn't much, but this was the last straw. I finally started to complain and was interrupted with an insincere "I'm sorry".

Hotel was ok, restaurant servers very friendly and helpful. Staff excluding front desk clerk were nice .

Front desk clerk not professional and rude sent an email to general manager to explain the incident. Never even reply. Left message to the manager never replied and when I called her about the over charge and the incident , she was not helpful. See below my letter to the GM I’m writing you concerning a bad experience that my family and I had during our stay in Ramada by Wyndham Fredericton. I have booked 2 nights for 2 adults and 2 kids throughout booking.com that included breakfast. Please see below the details of the reservation. At the check-in , the front desk lady never mentioned anything about the breakfast as normally done and we never asked any questions. In the morning, we were surprised that the breakfast is served by the menu and not a buffet. The server who was very nice, explained to us that we supposed to have vouchers in order to have breakfast and she volunteered to get the vouchers from the front desk. When we booked throughout booking.com , the breakfast supposed to be included for 2 adults and 2 kids No mention that kids supposed to be paid for but when we tried to discuss the issue with the front desk clerk, she started to be rude , talking as a robot saying that we supposed to read the policies in the web page, “it’s between you and booking“ and if we are not happy , we could complain. When we asked to talk to a manager, got frustrated and called for us to be escorted out of the facility. I’ve been in many hotels from no to 5 stars and never been treated that way. To tell you the truth , I really liked the hotel , the restaurant servers , the maintenance guy and the lady who was cleaning ( I apologize for not remembering their names ) They were more professional and so nice before and after the incident. The issue was not about the extra 20 $ but it was really about the principals and to be treated fairly.

Breakfast was good. Staff were friendly. Microwave in room was nice to have.

Bathroom was not clean, pool was closed early due to an event. Pillows were awful, highly recommend bringing your own.