Royale Chulan Penang

We owe this place our gratitude during this difficult time. They looked after us albeit the place was in lockdown. We have stayed here previously and its a great facility. If they had not assisted we could have been living on the street for three nights due to Malaysian lockdown order. The staff were fantastic and helped us with every issue.

The room was spacious, had everything you'd need in there. Large bed and a chaise and desk. Coffee making facilities were there too. Bathroom was large and clean. Pool area was large and well kept. Lovely to sit down and relax! Lots of dining options available at the hotel, although we didn't try any.

Swimming pool closed at 8pm. No lifeguards were there so there didn't seem to be a reason to close, 10pm would have been lovely. A few evenings we got back from dinner and were disappointed we couldn't have a dip. The spa only took bookings through the masseuse, who was often with clients. The front desk was unable to book, although there was often several staff there. Logically, it would make sense for the 24/7 front desk staff to be able to check spa bookings and add them to the calendar.