The Royal Garden

The location was good. Breakfast was OK, buffet style, varied international choices, getting a decent cup of tea or coffee was not easy, I brought my own in the end but getting a pot of boiled water was just as hard.

At check in, front desk staff like robots, no personality. I was told I had a room only rate, check out was at 12, all off pat. I advised them I had a breakfast included rate which she dismissed, I tried to show her my email confirmation but she walked off saying she would check with her manager, on her return she agreed the 'with breakfast rate'. I asked about a late check out which had been previously requested when booking, she ignored this, gave us our keys and looked down. The room must have been the smallest, with the worst view ever, yet on booking said City View! I requested a late check out again with another staff member a few days later, only to get a wagging finger, telling me 'this time only, you can stay until 1pm! Granted an additional 1 hour! While I was there I said we must have the worst room in the hotel but she ignored me. My husband had stayed here for one night in July, had an excellent room and view with breakfast, I booked 7 or 8 nights and would never return. The restaurant is centrally located on the third floor, the smell of food travels up from the central courtyard to all floors, we were on floor 11! Not the best smell. There are so many flaws to this stay. We asked the concierge for a taxi, he said 'stand there' pointing to two gentleman standing at the side of the path, we stood behind them but soon realised they were not waiting for a taxi. This is an example how quick and dismissive the staff were.