The Royal Pacific Hotel & Towers

location is very good. easy access to shopping area and to client's office.

attitude of reception staff sucks, and concierge too. I arrived at 1;35 pm at your hotel and check in . after check in, was told that the room is not ready, and I told her is there a place for me to change? (because I have an appointment at 2,00 pm. Was told bluntly to change down stair toilet ( public toilet) at the ferry arrival hall. as I went to the toilet down stair, to my finding was no place to change. I went back to the reception, to the same staff and explained, that they can just let me use their used room, that they are cleaning, for me to change, they just give the same "NO" . Then went to the concierge to leave my luggage, again I ask one elder staff for any other toilet in the hotel to change? and was told that one more floor on top the reception, there is another toilet. I have no choice, then to go up the toilet to change. inside the toilet, I have to placed my luggage on the floor and wash basin ( my clean clothing). why I am writing all these remarks, is to inform your great management about all these unpleasant approached, could have been better if the staff have assist me. Lastly, can check on my stay in your hotel records, and it"s not only me, but all my staffs have been staying every time they come to HK. I hope this matters, to be brought up to the General Manager, and hope to have a reply soon, or this will be our last time checking into your hotel. My Name is Tan Swee Lim ( Singapore citizen).