SureStay Plus Hotel by Best Western Kansas City Northeast

Location. Close to amusement park. Shuttle

Room was not cleaned. A lot of people hanging around the hotel at night.

The front desk was really helpful when we checked in. We checked in around 2:00 p.m. our second room was not ready but they held the room next to the first room for us. We checked into it when we got back from the football game. After that it was down hill. Gladly we brought a travel fan and we had a second room adjacent to the other.

We had 2 room (360 & 358) adjacent to each other. The air conditioning in room 358 did not work so we had to leave the door leading to room 360 open to cool off both rooms. The toilet in room 358 did not flush so we just used the toilet in room 360. We had water spots on the roof of both rooms. The pool had a smell and the water color was let's say a tent of brown. The floor around the pool had a layer of dirt. The breakfast was 4.95 a nice price but had to search for cups to get a drink. No one was around to clean the tables after people left so you just had to find a table clean enough to eat at. I will say the hotel seemed nice just needs some work and leadership.

The building inside is BEAUTIFUL when you first walk in! Lighting is pretty, the bar area is super comfy and the bar staff/food people are nice. Breakfast was pretty good too.

There was some African American man at the front desk for the night shifts who was the RUDEST person I’ve ever met. It’s definitely a good thing he does over nights, because I doubt the place would have much business otherwise. I’ve never had such a bad experience with hotel staffing before, but he made me and my friend feel like we were an inconvenience and stupid on two separate occasions. The pool was a dirty, yellow tinge and the hot tub looked like it hadn’t been cleaned in a while. It was pretty grungy.