SureStay Plus Hotel by Best Western Kansas City Northeast

The lobby was beautiful and that is was drew us in. The location was perfect because it was close to where I needed to go for business. The staff was friendly.

We stayed for two nights and had to switch rooms after the first night. The room smelt like cigarettes, the window was broken before we got in so there was a draft (super cold outside), and there was blood on the carpet and blood spot on the pillow cases.

Location

In my room was roaches and spiders, my window wouldn't open, some of the lights didn’t work, really noisy, the heater made a very loud slamming noise when ever it started up, i didn't receive a blanket on the bed, and the hall ways smell like cigar

Pool and hot tub area

Hot tub was broke room was dirty and they gave us a regular king room and I paid for a king room with sofa bed.

Nothing staff was rude

The room had bed bugs

Nothing

We checked out a day early, not staying 1 more night! The room had molding and tile coming off, a vent missing a screw,hole in wall. Fire alarm went off twice through the night and the air conditioning sounded like a diesel engine next to bed. Need refund