Beyond Resort Kata

This resort is one of the best places in Phuket. The service received from all staff members were helpful, friendly and polite. We have experienced an unfortunate event where one of my family members had to be hospitalised and the manager, Glen, personally delivered flowers at the hospital which was about a 45 min. drive away. This type of customer service was displayed throughout our stay. One of the female managers at the diningroom, Supra (not sure if the spelling of her name) also needs to be mentioned for her assistance at all times and the professional way in which she handled crisis situations which we have experienced with our family member. The food at the diningroom is of a high standard. Fresh, well prepared and a wide variety to choose from. The complete set-up of the hotel is clean and well maintained. The rooms and beds are comfortable and spacious. I prefer the "older" type of look which this hotel offers above "modern" type of hotel rooms which I have experienced at other hotels, as this is a much more "homely" feel.

Just two small little issues: The 'one key' per room is not o.k. This cause for a lot of inconvenience. The payment of 3500 B key deposit for a second key is unacceptable. Keycards should solve the problem. Paying for wi-fi is another no no. Even the most basic hotels in Phuket offers free wi-fi. The owners of the hotel group should serioulsy adjust this policy. They are putting managers in a spot who are doing their utmost best to keep customers happy were they now have to apologise to the customers. I hope the key and wi-fi issues can be resolved as I would like to support this resort everytime I visit Phuket.