Ladda Resort

I stayed at the Ladda Resort with my wife and our 7-year-old daughter. We booked two standard rooms for three nights and requested that these rooms be near each other. When we arrived at the Ladda, we were informed that our rooms were not available. The manager offered us two bungalows about 50 meters apart for the 1st night. For the 2nd and 3rd nights, we were told that we'd have to move to a bungalow and a standard room far apart from each other. We were not pleased with this alternative offer. But we were tired after a long journey. We did not want to lose our entire payment by cancelling. So, we had no choice but to smile and accept a single bungalow, so that we could be together as a family. The manager did not refund any of our money, although we were occupying a single unit. She also would not give us any other form of compensation such as a free breakfast. Her excuse was "You booked your rooms through BOOKING.COM. They charge me so much in commission that I cannot afford to give you anything back." From the reviews on this website, I see that other guests have had similar experiences of arriving to find that a room that was booked was not available. I have given the Ladda the lowest possible review score so was to warn other customers and BOOKING.COM of the unscrupulous business practices of this hotel.