Resolution Resort

It's location and atmosphere

Facilities and services

The room was nice with a comfy bed. The swimming pool was fabulous. The view was nice and the grounds picturesque. The receptioist is able to book a range of local actities.

The beach wasn’t suitable for walking on or swimming (the water quality was poor due to the close prixomity of the port. However there was a boat service to a nearby beach if you booked in advance). There were many ants and insect in the bathroom. There were lots of ants on the balcony too. You had to walk down a long path of steps from the parking area which would be difficult for anyone with mobility problems. The last few steps were not paved. The reception was not clearly signposted and unmanned for the majority if the time I was there. There was a big storm on my second day and I returned to find there was no power. Not such a rare occurance in rural Thailand. However, the hotel clearly had no plan for such contingencies. The staff did not inform the customers what was happening. I had to go and find someone to ask. I asled for a torch, they didn’t have one. When it got dark the staff dissapeared. The restaurant was in darkness with no one to serve food or drink. Ihad mo light in my room. There was no signal on my phone or wifi. I could not keep my phone on for light because I couldn’t charge it. There was 3 solar light in the garden shining on bushes that did nothing to light my room or anywhere else useful. They gave a bit of reassurance until they too ran out of power. Decided to leave at 6am when it became light. There were still no staff to be found! The hotel totally failed in their duty of care to their guests. The issue was not the power cut but the total lack of concern for the safety and well being of their guests.