Great Cumberland Place

The elevators were out of order and it was only one working.The lines for the elevators were huge and when we left had to carry the bags on the stairs !

Location

Air conditioning did not work, had to move my room. And then the new room's air didn't work either. Concierge, front desk, and housekeeping rarely answered their phones forcing me to go downstairs in person for my needs. Service was awful.

The location was convenient, the staff accommodating.

The bed in my room was horrid! It was so soft you couldn't roll over. One day my room wasn't cleaned until late afternoon while I was in the room. I saw the maid use a dirty bath towel to wipe the drinking glass I had used and place it back on the tray.

Location

The rooms are too small

fast check in service at check out (luggage strorage)

-that I had to go back to reception so that I was able to book coffee on my room -breakfast area looks like a main station cafeteria, not really charming

The receptionists were so helpful

i didn't like the size of the rooms, the singe deluxe and the double too there were too small.

perfect location but that's all

lack of paytv. room was very noisey. access to the room was via a ridiculous underground tunnel! no access to the gym as the key wasnt working ......the list of small issues is ridiculous for a hotel of this reputation.

location

room size and style