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The hotel was in a very good location, only 5 mins walk for Shepherds Bush underground and also the very impresive Westfield Shopping Centre
helpfull staff, good location near the underground station and shopping area.
the smell of the gusthouse, bad internet connection, also small and simple pathroom, no lift.
Staff were very friendly and assisted us with our heavy suitcases when we arrived. Breakfast was excellent. Room was huge.
Helpful, friendly staff, clean room, close to transport, value for money, excellent breakfast.
The single beds were very narrow but not a deal breaker.
Location great for the O2 Shepherds Empire and the new shopping centre would stay there again
The only thing I would suggest is ceiling fans as in the hot weather the rooms are very warm.
The kind hospitality of staff and the good food.I Also liked the room facilities particularly the bathroom.
THere was a bit of noise due to refurbishments for about an hour or two into my stay.However this was over quite soon and the staff apologised.
Easy check in and check out, fantastic location for shepherd's bush empire, friendly staff, freeview tv
Beds quite hard, miniscule bathroom!!
my room had a broken window which woudl not shut. the noise from the room above was extremely noisy. the kitchen and hall carpets were old and felt dirty. they did not seem to understand the booking.com system
There was no clock in the room, and I was not travelling with a clock, but needed a wakeup call. The kitchen staff gave me the wakeup call at 630am when they came in to make breakfast. Breakfast was good and ready when I was. It was a good location. I needed something close to the airport but also close to Zone 1.
Room number 1 window did not close properly. And being December it was chilly outside, and when the wind blew it kept banging the hallway door within its door frame. Also the shower taps were backwards, but it was not noted anywhere to let a person know, so 5 min. of cold water was wasted waiting for the hot water that did not arrive as the cold tap was hot water and vica versa. I did advise the caretaker of these problems and he was already aware of them.
Toilet and wash facilities were dreadful- a cupboard size loo across the hall with no sink (though sink in room). Shower same idea.
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