Hotel 261

Checking Out??

I booked a double for my family, me my partner and my 9month old baby. I was told I had to pay a suppliment for my baby as they had to put my in a triple room even though I had a travel cot as my baby is too young to sleep in a bed, the second night the rest of my party arrived at the hotel we had paid for a triple and a double because one member of the team could mot make the event the receptionist put my staff in two double rooms even though we paid for a triple and said we could not have our money back!!! The rooms were too hot on the ground floor and too cold on the fourth. None of the rooms on the top floor had electricity, although the staff said we could charge our phones on reception. Also, I had to provide my own toilet rolls and the reception asked if a member of my party could watch reception for him whilst they nipped out.

I didn't like the hotel. It was far for the station, the staff was very impolite, there was very strange smell in the hotel.... I'll never go there again.

Good location for Earls Court