Novotel London Waterloo

The rooms are a decent size for London standard, however the problems far outweigh the benefit of the size.

Okay, the hotel has no concierge service! Then the rooms are a good size, but lack natural light and even the 2 tiny bulbs aren’t enough if you are trying to work in the room. The room I stayed in superior.. second floor had water clogging both in the sink and the shower!! Didn’t expect this at all from a chain. Also, the staff I called to book my room was sweet and pleasant but the staff checking me in had a condescending tone. But hey, again the staff that checked me out later was very sweet. So probably just my bad luck. Anyways, for the price much better rooms available, also cheaper hotels in lambeth would be better than this! I chose this over the near by hotels thinking it would be better as a chain etc. but no.

Comfortable bed, friendly cleaning staff. Reception staff friendly. Car park on site.

The bathroom didn’t have a lock on the door, there was a white stain down the wall left hand side of the toilet, when I brushed my teeth there is a horrible small comming from drain. I ruined a top of mine, by using the iron because I heated it up and black stuff came off of iron so it hadn’t been cleaned. I ordered a desert from the bar, apple crumble and custard, this was heated by microwave and was cold in the middle, I tried twice but was fridge cold so in the end I had chocolate brownie, and the waitress was obnoxious and rude, it seemed as an inconvenience to her. Breakfast wasn’t great either, sausages, bacon all cheap meat. Hash browns over done. My glass for juice smelt of wet dog.