Twenty Nevern Square Hotel

The location for Olympia was excellent and in walking distance. There were plenty of restaurants in Earls Court Road. The room was very comfortable and warm and the breakfast provided was sufficient without having to pay for a cooked breakfast.

My partner and I were celebrating our 25 th anniversary and it would have been nice for the hotel to have made at least a reference to it. I felt a £9.00 charge for the cooked breakfast was expensive. Some of the light fittings didn;t work in the room and also the information provided by the hotel in the room was of poor quality and not well researched. For that standard I expect more information on travel, restaurants etc than was provided.

All the great things everyone has written about the hotel regarding location, breakfast, cleanliness and staff are true--it's very nice.

Unfortunately, the 2 issues we encountered are too much to consider going back. The biggest problem was the bed (Room 1). It was so hard that we could not sleep. The woman at the front desk said they had recently gotten new beds, so they were all the same. Upon examining the "mattress," I found it was pretty much a box spring with a hard top and metal springs you could feel from the side. We tried to put blankets over the mattress, but even that didn't work. Finally, we asked for a cot to up on top of the bed. I like a firm mattress, but this was ridiculous.. not "luxury," as promised. Second, Room 1 is very noisy as it is right next to the service entrance on the garden level, so people come in and out in the morning.