Petit Palace Plaza del Carmen

Family of 5 could not stay in one room

We are a family of 5 with 3 children ages 13, 10 and 6. We wanted to stay in a room together so we chose a family room with 2 twin beds and bunk beds. At check in, they would not let us all stay in one room. We had to buy another room at the desk. I would understand if it were 5 adults trying to stay in one room together, but with 3 of those being children, they should have let us all stay together. One of our rooms was a little warm and the A/C was not cooling it down. We called down and requested a fan and they brought it up.

Very pleasant personnel, nice and clean bathroom with modern accessories. Perfect location - close to all the main sighseeing places.

Room is rather small with not enough places to put the personal things (not a sinle bedside-table). Slight smell in the room as if it used to be a smoking one. Glass door to the bathroom which is not very closing very tight - so the room is defenitely not for romantic stay of a young couple.

The location, the design, the cleaniless

No coffee or tea available even in he lobby.Toilet and bathroom separated only by a thin glass wall from the bedroom. The glass door of the toilet is not even closing: there is a space dow and on the side. No intimacy possible. Also We got two beds and we wanted one bed.

The location

Location, Location and Location

Cable TV was only in Spanish and German. Bathroom has no proper shower screen or floor drain, so that water go everywere. The room was at the back with no views.

Good and quite location, high tech rooms with laptops,nice breakfast and helpful staff at the reception with fair English.

There was a technical problem with the room cards, we had to activate them several times each day from the reception desk to be able to open the room doors.But it is bearable when considering the all other good service and faci lities.