Arthama Hotels Losari Makassar

Location is perfect and if you’re paying for a sea view, it’s worth upgrading. Bellman and security staff are quite helpful and attentive. Bed is comfy and had a good night sleep.

Where to start, reached and urgently need an iron and ironing board for my meeting but surprisingly for a 4 stars hotel it is not available in the room and tried to call but they do not provide it in the room even to borrow but alternatively offer if housekeeping can iron it for me. When I about to checkout I asked if someone can pickup my luggage in the room and to store but the reception seems to be hesitate and ask if I can come up to the room again with the bellman. Bellman has his master key and agreed to help with the luggage. For a deposit, prepare a cash as they suggest that it would take longer to process for unblock the amount. I guess the hotel should be more attentive to guest’s needs perhaps to imagine being in the shoes of the guest, where all we need is simplicity and convenience stay and services especially if we’re expecting a four stars experience.

Only breakfast was nice

Very poor in cleaning. Cleaners gave us same dirty used towels. Swimming pool water was extremely cold.