Kristalli Hotel Apartments

A spacious apartment in a quiet part of Malia.

Well, where to start ... while booking this hotel expectations were high due to other reviews and lovely pics. We arrived in the evening and met the host at the pool bar with noisy music. Luckily the music wasn't heard in the room, though the host responded bit arrogant while when we shared our concern that the music may be bit too loud. Not the best start of the stay. The room ... the hotel looks very nice, one could say luxurious from the outside, but what a surprise once you enter the room. There is a spacious room with kitchenette, table with chairs and two beds. The table was rather small for 4 persons and felt IKEA like (nothing against IKEA, but not matching the price level / expectation), the kitchenette and the silver/cooking-ware felt shabby, just a few (too little) sockets to charge all the electronic toys yourself and kids carry along these days. Another surprise was caused by the A/C unit, it was bit noisy inside, but no issue, but the trouble at the room 210 was mainly caused by the external unit that was producing a low frequency humm preventing your sleep being perfect as you expect it while on vacation. The bathroom was not too bad, bit dark and the shower corner missed the curtain (designed curtain-less) with sloping floor to sink the water - unfortunately after taking a shower the whole bathroom was wet. Once we left the towels on the floor expecting the staff provide clean ones, what a surprise to come back and find the dirty towels laying on the floor, we were explained that they are changing towels every other day (in a hotel - seriously?) and were given clean ones. Still, should you find towels on the floor will you not change these anyway? The breakfast was kind of ok, but please note that they are serving until 10:30, so hurry up!

Nice pool. Nice room. Very comfortable mattress. Clean. Lovely atmosphere. Good Location. Very good experience. Very good value for money. My kids enjoyed it a lot. We had very good time there.

Breakfast is OK. Don't expect anything super. It is good but not excellent. Rooms look OK but not 100% like in the picture.