Palm Plaza Marrakech Hotel & Spa

Very bad, not recommended

Nothing

Good location near a Mall. Clea grounds.

Door man was extremely rude, hotel has a new policy that you cannot bring your own food or drink in (unless you hide it). We had a water bottle and they kicked up a huge fuss. The door man was extremely rude, insulting us in Arabic even though i understood every word. The so called jacuzzi with cold water is not free anymore, please bare that in mind, which they have recently changed also.

The breakfast was good

We asked for two doubles and one twin rooms, but we’ve been given two twin and one double. The Tv wasn’t working and a safe as well,despite reporting them to the staff and no action has been taken , they didn’t provide complementary water and kettle in the rooms. The worst of all is that when I wanted to use the swimming pool i found a sign that was saying i was not allowed to swim with my burikin (a modest swimming suit that’s specialised for swimming) which I find it discriminating against me as a women,i went to the staff and they didn’t even give me convincing reasonI so asked for it to be removed or even covered but as usual there was no action, so i had to obey the rules and I couldn’t use the swimming pool and enjoy my time even though I paid the same amount of money as other people.

Service and the quick reaction of the staff. Big effort despite the lack of maintenance and quality to make us stay and not cancel the rest of our stay

Poor quality and variety on breakfast lunch and dinner. The rice was old and the rest tasteless if you compare it to the quality we are used to in marrakech in a 5 star hotel. Pretty much run down and poor maintenance of the premises. This is definitely not a five stars standard. Expect malfunctions and cockroaches in the rooms. No small spoons available. Only plastic spoons for coffee so bring your own if you have kids. You get what you pay for ...