Palazzo Gattini Luxury Hotel

Upon departure, we had a car booked to take us to the airport at 4 am. That car never showed up. The night person (he didn’t give us his name) was absolutely terrible. He didn’t know how to make the payment, didn’t know how to calculate it or how to use a credit card. When we realised the car wasn’t coming, he was arguing with us and blaming the day staff that the didn’t leave a note telling him and he doesn’t have their numbers, they aren’t picking up, he doesn’t know who the driver is. When we asked him to call another taxi for us he did absolutely nothing and said no one is picking up. We had to call ourselves and find a taxi to pick us up and rush to the airport because we were 45 minutes late. This night person also refused to give us a contact of a manager because we were furious with him at that point, he even tried arguing with the taxi driver when he came (the one that we called) about how he tried to call him but his phone was off (which wasn’t true because we clearly managed to call). This person ruined our stay at the very last moment. He had no knowledge of his job or duties, blamed everyone else and took no responsibility. This was unacceptable.