Wyndham Merida

The staff was friendly and helpful. The main elevator for our building was out, and the poor bellhop was very gracious and helped my husband carry all of our luggage up three flights of stairs. The staff tried to be genuinely helpful and wanted to fulfill any request we had, albeit, the facility and restaurant were lacking and prohibited them from doing so on a couple of occasions.

The main building elevator was broken and out order for the two nights we were there, the only restaurant was out of key ingredients like salmon, bread, and desserts. The building was not updated, cracks in the tiles, holes in the walls, dirty/stained mattress covers, and screws missing out of the back of the desk chair (I heard a crash as I was in the shower and came running out to find my husband flat on his back on the floor) he had leaned back in the chair, but he didn't know it was broken and it completely flipped him). We were expecting much more from a Wyndham. I would NOT recommend staying here.

Location decent, within 1/2 mile walk to the Paseo Montejo. The bed was comfortable and the pillows soft.

No hot water, I had 2 hot showers the entire 7 days. No one spoke English or spoke it very poorly. When I checked in at 9 pm, neither of the clerks at reception spoke English. The maid service was always late. Two days I had to get a manager to get the room cleaned. No coffee maker until the last afternoon I was there. Only 2 English language channels on the tv. The prices for food seemed to be at a whim. The same breakfast on 3 consecutive days cost 188 pesos, 146 pesos and 115 pesos. The elevator for my section was out of service the entire stay. The towels were dingy and very rough. The shower had mold in the grout.

Comfortable beds.

Non-working elevator yet we were put on the 4th floor.noisy courtyard prevented sleep. Location was not convenient to tourist areas without a car.