Extended Stay America - Nashville - Airport - Elm Hill Pike

It was quiet.

It was not clean. The lobby and stairwell smelled heavily of cigarette smoke. We checked in after 11:00 pm and had to call someone to come check us in. And the place just felt creepy. Walked in lobby, up some stairs to second level of lobby, through door to second floor, down hall, through a doorway to stairs to 3rd floor. Had we known this hotel was like this we would never have booked a room there. We don’t believe it was accurately represented online and would have gone to another hotel if we could have.

I liked having a kitchen.

It was dirty, both inside and outside grounds.

Nothing!

Front desk disorganized. Room was filthy. Bugs. Did not feel safe there. There was many people loitering. Police brought drunk guy back to hotel.ended up booking a room in a different hotel

Nothing. We booked for four nights and checked out after the first night

My room smelled like cigarette smoke was being covered up by a fragrance- awful. Pillows were hard. I checked in at 2:00 a.m. and had to ring to get in and the only person there was housekeeping. Breakfast was a granola bar or oatmeal.

Nothing

Stayed 2 nights, no maid service they only clean the rooms once a week. Check to see if our room was ready a couple hours earlier and pregnant women was on her phone when we walked in and didn’t notice us and then when she did she was so rude, told us to come back later when your room is ready. Room wasn’t quite like the pictures on the website.