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Ưu điểm: Nice all inclusive, a lot of activity for kids and family Food is more quantity then quality , should improve the quality of meat, pizza and some more vegetarian options. The water in the pools is freezing cold!

Ưu điểm: I liked slides, foods, location and shows (magician and Save the plannet).

Ưu điểm: The animation team is the best. It was a very nice view and a big room. The aqua park is very nice for kids and adults. There are a lot of activities and a very large space to walk,you don't need to go out of the resort.

Khuyết điểm: The food is reused and the quality was low,but you can choose something..Some fruits and vegetables were old. The double bed is made of 2 twin beds and the sofa is an extensible chair, very uncomfortable. Water from the pool is very cold,22. The room was not cleaned properly and the furniture is old.

Ưu điểm: Good food, even if some of the last year dishes have not been regained in the actual offer. Aqua park, swimming pools (suitable for almost everyone from kid to adult).

Khuyết điểm: Check-in done at 2.45 PM, room has not been ready when due time.

Ưu điểm: - excellent meal choices - a lot of entertainment options - attention to details

Khuyết điểm: - no seaside hotel beach - only 2 true coffee machines, all the rest were Nescafe instant coffee

Ưu điểm: Everything

Khuyết điểm: Didnt had any dislikes

Ưu điểm: Nice location, beach view. Friendly staff.

Khuyết điểm: Water at pools and slides freezing, low food quality, no available spa facilities (sauna, jacuzzi), indoor pool impossible to stay at due to heavy chlorine smell that makes the eyes burn...

Ưu điểm: Good apartment with plenty of swimming pools. Value for money

Khuyết điểm: Staff could try and be a bit more friendly. The room is pretty clean but the sheet is barely covered the bed. I'm not keen on sleeping on a bare shared mattress! Bigger sheet or fitted sheet for the mattress would be better. Also on the 3 night of using this thin quilt I found bloody stain so I'm not sure how often it get clean.

Ưu điểm: The pools were fantastic, few different places to sit. The on site shops were great, had everything you need. Staff at main desk polite. Key card system made us feel safe within complex

Khuyết điểm: Once we checked in we were told where our flat was (Cascadas 19), we weren’t told how to find the entrance, another couple were looking with us for 10/15 minutes before finding. First room we had didn’t have hot water, next to a very busy loud road and building sure. The small window did not have a curtain in it. The “double bed” was two single mattress out together. Second room (Cascadas 6) was nicer although the mattress had multiple stains on it. Our bedding was not changed throughout our stay which was not good. We asked at the desk about this and they said it will be changed. We had to ask for fresh towels and toilet paper throughout our stay. Restaurants....very frustrated to be told only two were open. Tried the tapas restaurant but it was closed. The lotus was open but had very little to buy as it was “end of season” which is awful service. Concierge was shut throughout our stay, so no booking any trips with the hotel. Overall not very good.

Ưu điểm: The complex met all of our needs and was spotlessly clean , would highly recommend.

Khuyết điểm: The water in the pools was quite cold most days.

Ưu điểm: The place is great

Khuyết điểm: Restaurant services are not very good and slow

Ưu điểm: Security isolated city nice apartments

Ưu điểm: Clean and well equipped rooms (in our room there was a hairdryer and the laundry machine), the size of the whole property is really big. The fact that Cascadas is in some distance from the centre of the Sunny Beach is great because this way it is very quiet. Overall we felt very safe and cozy in the resort. This is probably the best place to stay in Sunny Beach.

Ưu điểm: Nice spacious 2 bedroom apartment. Grounds really well kept.

Ưu điểm: Lovely how quite and relaxed it was

Khuyết điểm: We arrived very late and its nit very well lit up when your trying to find your room I think security could escort you

Ưu điểm: I liked that there was so much you could do on the complex. So many lovely swimming pools for all ages. Gym. Suna. Jacuzzi. Plenty of restaurants. You don't need to go off site as everything is around you . I would definitely recommend this hotel to all Really enjoyed my stay there

Khuyết điểm: Nothing. Everything was to my liking

Ưu điểm: Breakfast was very fine. Location is beautiful and much appreciated by those that wish to enjoy the sea without too many buzz and hustle around.

Khuyết điểm: Some of the guests have been a bit noisy, even though the hotel has clear rules regarding rest hours.

Ưu điểm: Basic Hotel breakfast ok

Khuyết điểm: Most things Staff unfriendly NOT AS DESCRIBED 1 No Hot Water on 10 of 14 days. Toilet Seat broken Room cleaned half the time 2 Steam Room/Sauna not included and never On Right hand steps from Top Pool were dangerous - made of marble and a Health and Safety risk. I slipped and really hurt my legs and feet (cuts and deep bruising). Matter reported No Entry Placed in Any Accident Book - happened to 2 other Guests

Ưu điểm: Calm and clean. Breakfast is good.

Khuyết điểm: Location is vey high but close to sea, difficult to go swimming. Very poor activities. You have to pay extra for Every thing like internet, sauna, etc... Drinking water is not free. Swimming pool man put chlorine in pool just before swimmers gets in it. No shuttle at all neither to town nor to any where. No sea view at all. No kids garden. Room service is very poor.

Khuyết điểm: The hotel is very poorly maintained. We didn’t have warm water for 2 days and the staff did nothing. After notifying them of the lack of warm water they told us 3 different versions of the reason why, non of them made any sense nor the staff actually tried to fix it. The receptionist was very rude and instead of supporting and working on solutions he raised his voice. We wanted to speak to the manager, who was gone at that time, and they didn’t even bother to notify us when the manager was back (although we specifically asked for that). The room wasn’t properly cleaned during the stay and they didn’t supply and bathing stuff. When we asked for those the receptionist told us to get down to the reception and get it our selves. Even after we argued with that and he promised the bathing stuff would be brought to the room that didn’t actually happen, so at the end we went down to collect them our selves. There was dirt on the furnitures, the bathroom is really poorly maintained, it at all. The plates in the restaurant weren’t well washed. After speaking to the manager, she said she can’t do much more than to offer us a free dinned and a bottle of wine for the inconvenience, that was nice but it didn’t suited our plans. The manager herself wasn’t very polite, she interrupted us while speaking and we had to ask her to listen, let us finish and not talk over us. On check out they demanded us to pay for a drink we had from the mini bar. We said that after all unpleasant experience we shall not pay for it and they can deducted from the amount we paid for all the service we didn’t get.

Ưu điểm: Lovely hotel, loved the room it was awesome. There was also outdoor launge with yoga but I could not participate.

Khuyết điểm: We had some trouble with some bees. They kept wanting to visit. Pool was a bit cold.