Holiday Inn Express New Orleans - St Charles

Nothing

Was miss informed about parking, after teller said to me, (parking is behind this building and it cost $35 ) I said thank you here is my credit card, She took it and ran it, we proceeded to go up to room, 20 minutes later we go outside and find my car booted with a note that we had not paid to call a number on the large sticker on my windshield. Took the information and went to see teller to let her know, she responded ( that is not my problem, I told you it costed $30) and I said yes I gave you my credit card for it.. she said well you had to pay outside on the lot, I responded you never said I was supposed to pay outside!! She then said you have to call the number and have it un booted. I proceeded to call twice they said on the phone 25 minutes, it took them 1 hour and 15 minutes to arrive and on top they charged me $121.00 to release the boot. I feel the receptionist acted super incorrect and did not inform me at all, I am writing a letter to everyone and hope to have somebody reimburse me this amount. I complain in the morning but the others at front desk said there is nothing they can do.

I love the location. It was about 5 mins from the French Quarter.

You have to drive a few blocks (bc of the one way) Just to get to the parking lot behind the hotel. You have to pay separately for parking outside through a machine. The rooms do not look like the pictures. Our king room was small & tight. We asked to see another room hoping it would be bigger but it wasn’t and it had a horrible smell. I tried calling downstairs for towels but the Girl at the front desk didn’t pick up. I finally went downstairs, only to find her on facetime on her cell phone & the hotel phone off the hook. I’ve never had any issues like that staying at Holiday Inn before. I don’t think I’ll ever stay there again nor do I recommend!