Even Hotels New York - Midtown East

Location was great, clean modern room, breakfast was great and the staff working in the restautant were pleasant and helpful.

The customer service at the front desk was very poor. I booked two rooms. One was a single room for a male coworker and the other had two double beds for myself and another female coworker. I called and explained this and the front desk clerk got it wrong (male with a latino accent) and at first refused to check him into the correct room. Eventually he was allowed to check in. The second thing is that I paid for breakfast for both rooms on booking.com and they had no record on their system for it. I had to show proof and email it to them before they would give the vouchers. As a result my male coworker had to pay for breakfast on day one because I checked in late at night and I was not aware that he had been refused. The final thing was that the internet kept dropping so I spoke to the the lady at the front desk who connected me to the premium wifi and said it was complimentary. Based on how sloppy they were up to that point I decided to check and sure enough I was charged for it. Fortunately a young man named Jonathan was working at that time and he reversed it.