Intercontinental Hotels New York Times Square

Location

This was by far the worst hotel experience I have ever had. Definitely a shame on the Intercontinental reputation and name. The staff need to be trained on the basics of manners before being trained on good customer service in the hospitality industry. We booked 2 corner suits. The rooms were so old and have not been well maintained and are much different that the pictures. Upon arrival we had to ask for complimentary water as there was no water in the room. Second day when we asked for water again we were told “ this property does not provide complimentary water and the guy who brought it to you was just being nice!”. Third day they decided they shouldn’t provide us with tea of coffee at all despite the fact that the facilities state that they provide coffee and tea. The cherry on top was the lovely concierge at the time of check out. I said “ excuse me” as i needed to talk to him about a pending matter and he looked at me and looked back at his colleague and continued talking as if I did not exist. When I said again “excuse me I’m talking to you” he looked at me and said ”look lady, I dont understand what you want from me. I wasn’t the person who took your bags look for him and dont talk to me!”. If he was trained on the basics of manners and good customer service he would be able to understand my simple enquiry and answer back politely! A horrible experience and I would never recommend this property to anyone.