Hotel Viking

We love the building and location - it is right near all the mansions and other historical sites like my great grandfather's Canfield House next to the International Hall of Fame. I am Richard Albert Canfield's only descendant and it was a treat to ourselves to booked at the beautiful Viking. The room was upgraded by the sweet front desk manager on 9/22/19 from a standard King to a King Suite, room 221, due to the 1.5 hr delay in the lobby. The main manager passed around champagne for all of us waiting in the lobby, which was a nice touch. The nice valet loaded our luggage onto a cart, and we took it up to our room after the wait in the lobby. In room 221, we had a huge living room with beautiful antiques and a huge beautiful bedroom, as well as large bathroom. The bed - mattress and pillows - were super comfy, among the best in all my world travels. The room was super quiet - not a peep through the windows or from the hallway. The clawfoot tub was gorgeous and shower nice. The room was pure luxury. The valet guys, bellhop guys and gals who were the front desk managers upon check-in and check-out were wonderful, kind, professional, and very hospitable. They were good problem solvers, too.

So we arrived at 2pm, early for check in, but we checked in with our credit card to let them know we were here and for room assignment later at the 4pm check-in. After the Food and Wine Festival on 9/22/19, we returned around 4:15pm for official check-in, but they had a lobby filled with 25 or so folks from a tour group, waiting to get room assignments. It was a Sunday afternoon, so I was a bit surprised about the delay, although there were likely a ton of rooms to clean after the weekend. The front desk gals said it was unusual, but we did have to wait for 1.5 hrs. At almost $400/night, that was tough to be ok with. They did the right thing, though, by serving us all champagne and upgrading our room form a standard King to a King Suite. They also returned 50% of our room cost to us, which was appropriate and commendable. The only thing I would also say is that the younger gals at the front desk in the morning of 9/23/19 were a bit sub-par for the luxury of this hotel. When I called down for a bellhop and valet for our car, the young woman put me on a 'short hold' to the tune of 10 mins. I hung up form the hold and called back, and she said, "Thank you for holding". Really? She also sounded so rushed, so inundated and so curt - not becoming of a person in hospitality at a luxury hotel. The front desk manager who checked us out, however, next to the 2 younger woman, was wonderful and professional. She apologized for the inconvenience of the echeck-in and assured me of the 50% refund. A total pro. I would still stay there again as perhaps this disorganization was a fluke, plus the hotel was wonderful in other ways.

Everything was done very well.

No negative comments

very classy with a great location in Newport

food service closes at 9:00pm on a Saturday night when they had a full Bar and the NCAA tourney on

Very clean