Vinpearl Condotel Empire Nha Trang

The 2 bedroom apartment was very spacious, well fitted out and comfortable. The hotel is very clean. Hotel staff were very nice and attentive overall (even my slippers were changed every time they looked a bit dirty). Staff even showed us another set of elevators when the main ones were busy and noisy. Location was excellent.

We stayed in the 2 bedroom apartment for 15 nights and there is only a very small bar fridge. There is a big balcony with nice views, but no tables or chairs out there. The 3 TVs can only bluetooth music from your phone not movies (not real smart TVs). The cleaners never cleaned our coffee table. There are two hotel lobbies and reception desks, but only one can check you in and check you out (they should both do it). Some elevators did not go to every floor despite swiping the room card (fault with 2 elevators). At breakfast there are queues for everything as there is only one station for everything. Including items that did not require cooked to order. Coffee, juices, cereal, fruit always ran out. The breakfast restaurant is very big to cater for the thousands of guests staying there, so there should be two sections of drinks and food (not cooked to order). I avoided breakfast about 8 out of the 15 nights staying there as it would have been a frustrating start to the day. It is extremely noisy inside the hotel, everywhere due a certain demographic of clientele, whom are also very rude and obnoxious to the staff, other guests and to their own travelling companions. There was also a regular stench of durian penetrating the hotel.

The location was good. We stayed on level 37th, overseeing good view. The room was clean . Internet connection was good.

The kitchen in 2 bedroom suite did not equip with any necessary utensils. Not even plates, fork and spoons. Knife and cutting board. Housekeeping sometimes missing clearing the rubbish bags.

Good location

Dirty and bad cleaning, told the staff twice to clean the hallway but they just ignore, otherwise a good hotel.