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Please don't use kayak to book your hotel. Terrible service!
They sent me confirmation email when I got there in the hotel my booking was not on the system. They put me on hold for more than 1hr on the phone. I wanted to cancel since I wasted so much time waiting. I got frustrated! The ladies who I spoke to did not do anything, she hung up on me. Is that how you communicate to your customers? They are very rude to talk to.
They sent me confirmation email when I got there in the hotel my booking was not on the system. They put me on hold for more than 1hr on the phone. I wanted to cancel since I wasted so much time waiting. I got frustrated! The ladies who I spoke to did not do anything, she hung up on me. Is that how you communicate to your customers? They are very rude to talk to. I will never use kayak again. NEVER AGAIN!
Location is ideal to walk to attraction.
Room a bit dirty. Hot tub stained, pool foggy. Cleanliness needs to be looked at.
Close to attractions
Very old hotel. Carpets very dirty. Toilet not functioning half the time
Old, but clean and a good experience
Room was clean, staff was very courteous. While old, the room and facilities were in good repair. We got a great deal through Kayak for our night's stay. The hotel is well-situated with lots to do in the area. Parking was reasonable.
It's older and due for a re-model... very much the colors, textures and finishings of 1989 (with a newer LED TV, thankfully :). Also, there was construction around on Ferry Road.
Great for a Quick Stay at the Falls
The staff were very friendly and helpful. The rooms were nice and comfortable. Loved the outdoor mini pool! Great place to stay if you don't want to use the amenities and need somewhere close to the falls.
There was a bit of mold on the tiles in the shower. There were a lot of kids who were using the pools and jacuzzi unsupervised. The pools and jacuzzi were filthy and we were unable to go in and enjoy it. There was a sludge in the jacuzzi because the kids at the hotel were running around outside then jumping in. It was full of grass and dirt. The pool water was merky and the chlorine wasn't helping the situation. The towels had a wierd smell to them and they were a little frayed and old. Maybe a towel upgrade would be nice.
Great location, not the cleanest.
The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in.
There was a partially used open bar of soap in our shower when we got there, and some small stuff on the floor. Beds could use more pillows.
The room was really big and the bathroom was separated so that someone could use the shower while the other person could use the sink. The breakfast was ok allthough not big of a choise. You could choose between 3 meals. I would stay here again.
The room had no safe and no fridge. Other than that it was good.
Beds were very comfortable.
I didn't expect to pay for parking. I felt the breakfast was expensive for what you got.
The price was great
Close proximty to all attractions
No wireless internet available in rooms
helpful staff, excellent breakfast,
booked 2 rooms for 3 persons, a small discount for 2nd room would have been appreciated since only one bed was used and one breakfast consummed
This hotel gave me scabies!! Do I need to say any more!
I asked for alternative means to travel to Buffalo Airport (a texi costs 75 $ !!!!) and received a poor reply; they did not care very much. Too expensive
Location great. Staff excellent. Room very nice, very clean. Shower was Awsome-water pressure fantastic, tub nice and deep too. View great.
Everything was just fine...
Nice room Nice view
The noise level from other room late into the night was real loud. We could understand what they were sayin most of the time
warm welcome, enjoyed the restaurant's breakfast. friendly staff at the reception etc.
pillows were very old, need to change them.
dựa trên 1.502 đánh giá
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