Chan-Kah Resort Village Convention Center & Maya Spa

The pool is great.

The reception workers are awful. I paid for the hotel online 1825 peso including breakfast, the people in the reception told me that i need to pay the taxes and i said no problem, but then, the showed me a fake recipt where it says that i paid only 1620 peso, and asked me for 450 peso taxes insted of 247. They accused me for theft and even had a worker from booking to call me and saying that if i dont pay i need to pay the full price. The worker from booking was rude and didnt want to listen. Eventually, after 3 hours fighting they decided to give up and we decided that we continue when the boss arives. When the boss arived they printed a fake recipt again and i asked where is the original one anx they said they dont know what i speaking about. Sadly for them i kept the original one and went to my room to get it and showed it to their boss who was shocked from their behaviour. He offerd me as a Compensation to give me back 247 peso, are you serious?! My mom came all the way back from israel to visit me and i spend 3 hours fighting with your laying worker and 1 hour with you and thats all you give me?! Bonuse point: We went to get the "vip relaxing massage" Worst Massage In My Life. My neck is stuck and back hurt after the massage, the wprkers werent nice, the room was freezing, and the massage was painful. Ill never be back. And i except from you booking for a Compensation. I paid a lot of money for a really shitty experiense and im very very mad.

Looks good from the outside

It may look good on the outside but for us it was a great disappointment in many ways. Above all the food is terrible and since the hotel is located quite outside everything else you kind of depend on it. Furthermore the beds are quite uncomfortable and its super noisy in the morning so it’s difficult to sleep. The pool looks nice but there are way to few chairs to find a place because it’s all occupied pretty soon. The laundry service was the greatest impudence. They charged us 80 Euros (1700 MXN)!! for one laundry service (normally 100-150 pesos in Mexican hotels) For us our stay at Chan Kah was the greatest disappointment and we would definitely not recommend it at all!

This hotel is let down by the rooms. They are nothing more than very basic cabins. There is no WiFi in the rooms, no facility for coffee, no fridge or minibar. The bed is hard and the pillows solid. The shower is a dingy concrete cubicle, the towels skimpy. There is no privacy unless you keep curtains closed at all times. The decor is cheap and gaudy, with plastic chairs. The restaurant is mediocre, they offer adequate international cuisine, but cannot provide a cup of black tea anywhere on site. Fortunately I took my own teabags, typical Brit abroad, and was charged £3 at the onsite Starbucks for a cup of boiling water. Inexcusable. For a better restaurant walk 15 minutes along the road to El Bajlum This is such a shame as the pool is fabulous, the tropical landscaping is lovely, and the layout all well designed. The staff are wonderful, really kind, friendly and helpful, and I feel sad for them that I have to complain about what the top management provide.

This could be a lovely hotel if they made the rooms more comfortable and improved their facilities. And how hard it is to provide black tea?