Khách sạn ở Palenque

Ưu điểm: The hotel staff was amazing, very courteous and inviting. The owner was very knowledgeable about the Mayan culture and helpful with travel tips! Vicinity to Palenque ruins was awesome, and the decor, room, and food were amazing! I would recommend and definitely stay here again if we come back!

Ưu điểm: Beautiful pool area and pond with some interesting wildlife. Staff was very friendly and went out of their way to help you. The bed was very comfortable. Very roomy rooms and beautiful porch with seating area. The owner was very interesting and informative. Food is very good.

Khuyết điểm: Light switches in room were complicated but eventually figured What went with which light. The salads were not very interesting. Next to a cow past year which was interesting but a little strange. It didn’t smell or anything and there were some cowboys there at one point which was fun.

Ưu điểm: It was one of the comfiest beds I’ve ever slept on. Breakfast was delicious and the staff very helpful.

Khuyết điểm: Nothing. It was all wonderful

Ưu điểm: The staff and owner were amazing! The rooms were extremely peaceful and well kept, and the food in the restaurant was delicious. It was a great base for exploring the area.

Khuyết điểm: Nothing...everything was great!

Ưu điểm: What a beautiful hotel in the middle of the jungle! You can tell the owner took time to make this a resort where both people and animals come to relax (a family of howler monkeys lives in the backyard of this hotel!!!). It really gave us the jungle experience we were looking for (didn't take a jungle tour at the archeological site anymore because the hotel is located in the middle of the jungle and wildlife can be seen around the hotel). The staff could speak proper English (something you don't see everywhere in Mexico) and they gave us bananas whenever we wanted to feed the howler monkeys. The room was amazing, very spacious and luxurious. Would love to have that shower at home! Also very clean. Especially for the owner: wir haben die Deutsche gründlichkeit wirklich bemerkt bei euch. Vielen dank für diese wundervolle Erfahrung! Sie können stolz sein auf was Sie hier gemacht haben!

Khuyết điểm: Palenque itself isn't that interesting (the city centre I mean). So if you want to see the archeological site and the jungle, see howler monkeys closeby and other animals like macaw parrots flying over and relax at a beautiful pool, then you should really stay in this hotel. Nothing bad to say about the hotel. Trust me: it's worth every penny!

Ưu điểm: If you get a chance to come to Palenque, sta y here. Unique, and makes you feel relaxed, pampered and as if you are the only guest. Food is wonderful and their staff is very special.

Khuyết điểm: Nothing. It was all amazing

Ưu điểm: Really nice place deep in the jungle of palenque. Staff is great and the facilties as well. Plus, there was a monkey family living within the premises. How amazing is that!

Ưu điểm: Great place to stay and very close to the ruins

Ưu điểm: Good central location with lots of eateries nearby.

Khuyết điểm: No tea/coffee facilities in the room

Ưu điểm: The staff is very friendly and helpful and the location is great. Lots of restaurants and coffe shops. ADO station is located within 1 minute walking distance

Khuyết điểm: The hotel looked nothing like it looks in the pictures. The swimming pool is small and dirty, the rooms are neglected and the tv barely works.

Ưu điểm: Very nice staff. Nice pool which we could use even after check out as we had a late night bus to catch. Great location amongst the little forest.

Ưu điểm: Comfy beds, attentive staff and a good location, no howler monkeys attacked us.

Khuyết điểm: No elevator, No pet jaguar.

Ưu điểm: Well located. In the middle of “La Cañada” where the most of the hotels for tourist are. 10 minutes walking from city center. 8 KM from the ancient ruins of Palenque. You can take a taxi, it will cost 100$ Mexican pesos. It is a good place for one night if you are coming to Palenque to visit the archeological area.

Khuyết điểm: There were too many people at the swimming pool, staff at reception was not always kindly and they did not know a lot of things about questions that I was asking.

Ưu điểm: Location has a great location pretty close to the Palenque archeological zone and near good restaurants

Khuyết điểm: Pool is really small and ac can’t be controlled or turned off programmatically

Ưu điểm: The location was perfect. Palenque city is a bit messy but here close to the hotel everythings more tidy and with lots of trees along the street. Nice restaurants were also close to the hotel. The room was spatious, with clean beds and bathrooms.

Khuyết điểm: Bathroom was a bit old fashioned.

Ưu điểm: Breakfast very good. Better than buffet

Khuyết điểm: Jacuzzi not very hot. Pool did not look super clean.

Ưu điểm: This hotel is super clean in a great location close to bus stop and palenque ruins. The staff is very friendly and professional and their restaurant has good breakfasts and food. Nice pool and good rooms.

Ưu điểm: Nicely located, friendly staff, safe and clean.

Khuyết điểm: The rooms are pretty basic and there is no fridge in the room.

Ưu điểm: Beautiful grounds, comfortable beds, good food, convenient to ruins, good wifi, nice pools.

Ưu điểm: Food in restaurant is great. Ate all my meals there and all were fantastic. Staff were very friendly, even security staff, wait staff were fantastic. Very well maintained, very clean and pretty quiet. Only about 2 km from the ruins. Very easy to get up eat and go to the ruins.

Ưu điểm: Grounds and pool.

Khuyết điểm: The restaurant food was terrible and we didn't get what we ordered for breakfast. Both meals, chilaquiles and bfast burrito were missing eggs! Potato was uncooked. We paid top dollar for this bfast and it was incomplete and substandard. Dinner was not good either. We paid for a taxi into town for our other meals. The bed was rock hard and very uncomfortable. There was hardly anyone staying at the resort yet they decided to put us in a room close to reception so when the power went out during the storm in the middle of the night we were so close to the extremely loud generator that kept us awake. It didn't even turn the aircon/ power back on so it was really hot. Then to top that off they decided that 8.30am was a good time to start mowing right outside our room. It is a huge resort but they mowed directly at the front of our room! They also mowed the morning before so we could not sleep in that day either. We were quoted 400 pesos for an airport taxi by reception to find out the going rate is only 200 pesos so we organized our own taxi. The service was very slow and we felt uncomfortable in the restaurant like cd we were ordering the wrong things.

Ưu điểm: The staff were exceptionally courteous, friendly and extremely helpful when we needed something. The hotel grounds invite you to relax and enjoy nature. Food at the restaurant was very delicious. We love everything of this hotel.

Ưu điểm: Literally right in the jungle, I loved it.

Khuyết điểm: Little complicated for accidental charges. We had to pay at the premises, I wish they allowed us to charge to our room whenever we have drink at the bar.

Ưu điểm: Tremendous swimming pool; AC adapter was available at the reception; easy transfer to the ruins

Khuyết điểm: Restaurant and breakfast were mediocre; staff was friendly but lacking English skills

Ưu điểm: Nothing

Khuyết điểm: Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.

Ưu điểm: Well located towards Palenque ruins. Great pool

Khuyết điểm: To loud music at pool. Temporary restaurant in grand salon not very cozy

Ưu điểm: its next to the arch. site the Forest

Khuyết điểm: no hair dryer (4*!!) the staff could hardly speak english the natural pool looked quite good but very difficult to go in the other pool was too small (3 children were playing in it)

Ưu điểm: Pool was clean and big, staff was attentive and restaurant amazing; especially the breakfast buffet.

Khuyết điểm: Internet signal was very weak, almost non existent

Ưu điểm: The swimming pool is great next to the jungle (you can see monkeys). The view from the restaurant over the balneario is really nice. 10minutes by car from the archeological site.

Khuyết điểm: The beds are not very comfortable. The small patio of our room was not very clean and with no chairs therefore quite unusable. No mosquito net.

Ưu điểm: I highly recommend staying here, so relaxing and beautiful surroundings, lovely hearing the sounds of the birds and monkeys in the mornings and evenings. Great breakfast buffet, friendly staff, restaurant and small convenience shop on site, clean rooms, hot shower, and only short distance in taxi to centre. Definitely stay here rather than in the centre - it's worth the money!

Ưu điểm: Access to the beautiful pool in the Rio Chacamax. Great restaurant where they accept credit cards. Lots of wildlife on the property.

Ưu điểm: Very comfortable beds. Big room. Very close to palenque town and acheological place. Easy to find it. Free parking. Good breakfast, big variety. Helpful stuff.

Khuyết điểm: No wifi in the rooms, only in the reception. Towels in very bad condition. Dirty room, a lot of hair in the floor. Noise from the other guests, because walls very thin.

Ưu điểm: The service was execellent. The waiters very nice and helpful. The river side was pretty nice.

Khuyết điểm: rooom was too tiny and the building was getting old. We would have prefered to stay in the new one. The smell was bad and the furniture from centuries. The beds were not comfortable.

Ưu điểm: Close to nature

Khuyết điểm: It did not allow guests and I was charged about 20 dollars more than the price advertised in Booking.

Khuyết điểm: Our room (standard double plus) looked nothing like the ones on the photos. It was shabby and it could use some refreshing and thorough cleaning. There was no hair drier and the air conditioning was so loud we could barely sleep. The hotel restaurant was mediocre, we had to wait forever for food or to pay and at the end they tried to take us for a ride by adding stuff we didn’t order to our check. This place is not worth its price.

Ưu điểm: River and location near of the Palenque Archeological Zone

Ưu điểm: Had a very good location at the entrance of the national park. On the other side of the road is El Pachan for nice dinner. In the evening you will hear monkeys in the trees.

Khuyết điểm: The pool was not very clean. The filtering machine didn't work?

Ưu điểm: Location in the jungle surrounded by animals, also close to the entrance of the ruins. Rooms are cleaned every day. Nice swimming pool but it isn’t refreshing because it’s located in the sun.

Khuyết điểm: Recommendation: improve the restaurant. Most of the guests are going to the restaurant across the street because the food is better there. Would be more comfortable if there was an airconditioning in every room.

Ưu điểm: The staff were friendly and helpful, and spoke good English. The pool area was great to relax at. Great location right at the entrance to the national park.

Khuyết điểm: The pool was warm which wasn’t the most refreshing on a hot day! The restaurant was quite expensive. We had to pay for water too.

Ưu điểm: The staff was very friendly during our whole stay, we also got the possibility to check in earlier. The pool and the whole Garden is amazing. The Location is very chillaxed in middle of the jungle. The Location is close to the temples and the parque Axules.

Ưu điểm: Great garden in the jungle with a nice little pool, although the exterior showers were much more refreshing!! Cabanas have huge fan. We could hear howlers monkeys on the evenings and mornings (4am jungle alarm clock). We also saw sereque nearby (Google it!). Super easy to go to the city or ruinas with the colectivos passing every 5 mins.

Khuyết điểm: If you come out of the city to be in El Panchan, the one issue would be the food. Offer is very limited. The staff at the restaurant Reina Roja is super nice still but the food is below average. It's also true for other place around!

Ưu điểm: Being able to spot tucans from my room, kitchen was well furbished (but to small),

Khuyết điểm: Pool was dirty, and the kitchen is to small if you are not the only one cooking (as some point we were 8 in there cooking and didn’t have enough space to eat, but if you want to take your plate somewhere else you have to pay.... it’s a non sense)

Ưu điểm: Absolutely amazing. Possibly the best place I have ever stayed as in as a backpacker. In the middle of the jungle surrounded by wildlife. Bridges, hammocks, the pool, the kitchen was a massive plus it was all just perfect!

Khuyết điểm: The water isn’t free and costs 5 pesos per litre which is a little annoying especially when cooking but everything else is amazing

Ưu điểm: We loved loved loved our stay here! Beautiful place, wonderful people, always happy to help. Special thanks to Jessica for being so helpful and always smiling! Highly recommend this place.

Ưu điểm: I have been to Palenque 3 times and Kin Balam is the best place I have stayed. I would recommend it 100%. Its location, prices, facilities, cleanliness and staff are all superb and of great quality and professionalism. My gf and I just got engaged and we decided to celebrate it during the weekend, so we came to Palenque. Luckily, we found this place. It is located right in the natural reserve, so you will be surrounded by nature, you will listen to monkeys, parrots and you will enjoy a night full of stars. From the hotel you can go to the Palenque archeological site walking if you decide so (just 1.5 km). The facilities are really nice and they blend quite nicely with the nature. We stayed at a private cabin which was comfy and nice. You get what you need, specially by staying right in the jungle. Personally, I appreciated this and it allowed me to enjoy my stay and my vacations much more. It has many nice areas to enjoy your stay including a pool, hamacas and a fire. I did not use their wi-fi since I wanted to disconnect from the outside world, but I saw other guests using he internet, having skype conversations and social media. Their staff is very professional and apt. They all are friendly and helpful. You hardly notice them because they are very quite. The whole place is clean and tidy. Our cabin did not included private toilet/shower but we didn’t need one. The shared toilets/showers were always clean. Food was not included, but we had breakfast and dinner at their restaurant/bar. I really liked the food. The menu was straightforward and concise. Nothing pretentious. The food was really good (the hamburguer and the “caldo reina roja” were delicious). They have a happy hour, which is incredible after a long day of sighseeing. We enjoyed our beers next to the pool. Prices for food and drinks are fair.

Ưu điểm: location

Khuyết điểm: too close to the road

Ưu điểm: Pretty much everything.

Khuyết điểm: The restaurant is very open- the one across the road is cosier especially in cool damp weather.

Ưu điểm: It’s a good small hotel set in the jungle. Rooms are scattered around the grounds in cabins so no neighbour noise. Staff are friendly and they have a great pool which is the focal point of afternoons when everyone has finished exploring. Spa on site for a massage which is a definite luxury in somewhere so remote. Good location, ten mins from bus station and ruins.

Khuyết điểm: The restaurant is ok, not terrible but not great. But it’s decently priced so they are not over charging. Can’t complain about anything else. It’s worth a stay if you want to visit palenque ruins, only ten mins in a cab.

Ưu điểm: The hotel is set in a wonderful tropical garden, ver short distance to the ruines. Asolutel.stunning. Good place to relax and a good location as a base for tours of this area.

Khuyết điểm: Nothing

Ưu điểm: the swimming pool was really nice with deck chairs around, tables around the pool for drinks and lunch, the location close to archeological and natural sites

Khuyết điểm: the size of our room (for 5 people) was not large enough

Ưu điểm: Beautiful setting in the jungle. Very spacious room, very comfortable, nice balcony overlooking the pool (junior suite). Friendly staff.

Khuyết điểm: Unfortunately the wifi/internet connection did not work my second day. Only a connection at the reception

Ưu điểm: Great and very relaxing place. Extremely friendly staff. Lovely room. Very quiet.

Khuyết điểm: The restaurant (for breakfast) is not great

Ưu điểm: The forestall location away from the town and halfway the temple ruïns.

Khuyết điểm: The houses were built close together and detailing was crudely done so the view from the otherwise nice terrace was not what it could be.

Ưu điểm: Location very close to Palenque-Zona Archeological in a small “jungle” - we saw nice parrots and other animals Pool was clean and open till 9pm Staff was friendly and helpful Breakfast was ok, a bit overpriced Drinks in restaurants in very reasonable priced although not very tasty and served in plastic cups with plastic straws (something that needs to be changed)

Khuyết điểm: Hotel needs some refreshment of the interiors

Ưu điểm: Neat setting, lovely pool, some of the best food of our trip, loved the AC in the room and hammock on the front deck. Could hear the Holler Monkeys from the Hotel.

Khuyết điểm: Staff was meh.

Ưu điểm: Cabanas were spacious and clean. Beds a bit hard, but ok. Hammock in front of the cabana was nice to chill in and the area with trees and flowers was beautiful. Pool was big with nice chairs.

Khuyết điểm: Pool could do with some maintenance. Restaurant was fine for breakfast and lunch, but for dinner you can better go into town, it was not that great.

Ưu điểm: The swimmingpool is the big plus in this hotel. And the tropical garden. Really nice.

Khuyết điểm: The rooms (small houses) were a bit spartanic, the lights are far too bright in the rooms. Not very romantic. The rooms are 3 star, but the rest of the hotel is 4 star. They covered all of the roofs of the rooms with black plastic, maybe because of some leakage? It took the smart look away form the houses. It was a silly sight in such a lovely garden. I hope this was temporarily.

Ưu điểm: We had booked this hotel for the atmosphere and because it was in the jungle and had a large swimming pool, we thought it would be great to combine this hotel with a relaxing, peaceful stay with a visit to Palenque. The room (5 persons) is clean and good beds, a terrace at the front with a chair and hammock. A table with a number of chairs would be recommended. The animals in the garden are also a nice addition. Tip bring insect repellent.

Khuyết điểm: We arrived 1 hour before the official check-in (3 p.m.) but we were asked to come back an hour later because the room was not ready yet. We are actually used to being invited to use the facilities until your room ready so did not feel very welcome. The first night was terrible there was a large group of tourists who drank and sang so much liquor from 9:00 pm to 2:00 am and screamed that we couldn't sleep because of the noise and ruined the whole atmosphere of our stay / jungle. The hotel said nothing about it and just stood and watched by the pool. Because it was such a large group, we thought it better not to look for an excallation (because we were with two young children). When we said something to the reception next day they offered an excuse and a note would be made for the rest, no compensation or a coffee for the inconvenience. We were so tired that Palenque was not really a success. Very unfortunate since we have driven 10 hours for this. The night after we held our heart whether another coach with tourists would arrive but now it was quiet .. Unfortunately our impression was already signed. Concerning customer friendliness (for all customers), improvement can certainly be achieved here. The coffee is terrible.

Ưu điểm: It was Ok! Not the greatest. Some stains on our blankets, unfortunately we saw them till the end

Ưu điểm: The pool was very nice wiht a nice slide! The playground for kids was cool. Our son loved to play in it! The poollady was very vriendly and helpful. Beds were ok!

Khuyết điểm: The kitchenstaff was very slow and the menu could be a bit more extensive.

Ưu điểm: Lovely pool, helpful staff, rooms clean & comfortable. A 10/15 min walk to the ADO & town.

Khuyết điểm: WiFi doesn't work in the rooms & isn't that strong in other places, kinda surprising for a fancy place

Ưu điểm: Very nice pool area. Friendly staff! Nice playground for kids!

Khuyết điểm: Few reclining seats at the pool area with no sun umbrellas. Restaurant ok but not great by any means

Ưu điểm: The pool area..

Khuyết điểm: The king bed we had was so hard and uncomfortable. Other than that really pretty place. Food and drinks are a little too pricey also..

Ưu điểm: The room was comfortable but the service was dreadful. Staff at reception was not welcoming, nor very professional. To give you an idea, our breakfast voucher was given to us when we checked out. The level of English of the reception staff was very poor and that created problems of communication. In the restaurant, staff was also not very professional as they seem to be anxious to get rid of guests at breakfast time. As soon as you had finished one dish they rushed to remove the plates or cups from the table. It would have been nice to enjoy my breakfast with some peace and quiet,

Khuyết điểm: See above

Ưu điểm: The pool was really nice, the food is not bad. The team was super friendly and helpful. The parking was full when we got there,but we were offered a different parking spot or to park in the street for free ( we were told it was safe, and indeed it was.) There is a mini fridge in the room, and the room is large. Internet was good. The location is really nice and there are nice restaurants in the area.

Khuyết điểm: There was nothing special about the room. It was very bland and empty. There is no lift.

Ưu điểm: All the personal was smiling and helpful

Khuyết điểm: Rooms on first floor has no view ( windows on corridor )

Ưu điểm: The bed was very comfortable, the rooms were clean and the pool area very nice. The staff spoke english and was helpful.

Ưu điểm: Swimming pool was wonderful. Near bus station and tourist arrangements.

Khuyết điểm: I got sick from drinking the cucumber water that was in the lobby.

Ưu điểm: Great option to stay before visiting Palenque archeological zone. Nice pool in the garden made our afternoon. Very kind and helpful personnel (including help with my flat tyre :-)) Good quality of WiFi and breakfast.

Khuyết điểm: Nothing important

Ưu điểm: This is a very nice and comfortable hotel, less than 5 mins walk to the ADO bus terminal, and next to the cafes and restaurants. I arrived at the hotel at 8am and was able to go straight to the room with no extra charge, amazing. Staff are very very good, and the laundry service is efficient and cheap, would stay here again, no question.There is also a nice pool.

Khuyết điểm: everything was perfect.

Ưu điểm: We enjoyed our stay very much. The food was fine and so was the service and the room was very adequate.

Khuyết điểm: The outside temperature, which is not your responsibility.

Ưu điểm: Great breakfast ! All needed was there, and you can ask for good expressos ( extra ) Extremely fine staff, we had to wait long the day after our stay to hop on a bus, was not a problem we could hang out at the pool as far as we were drinking something and eating on site. All perfect, highlighy recommanded !

Ưu điểm: The whole set up is great swiming pool specially.

Khuyết điểm: Nothing everything was fantastic.

Ưu điểm: Location for palenque ruins and Ado bus station is very close.

Khuyết điểm: The hotel takes party bookings therefore pool/restaurant area can be taken over by party goers with no consideration for hotel guests and music can be excessively loud/thumping shattering any R&R.

Ưu điểm: The pool after visiting the pyramids

Khuyết điểm: Nothing

Ưu điểm: I big bath.

Khuyết điểm: No lift. Noisy it the next night.

Ưu điểm: The shower don’t run the water

Ưu điểm: Value for price was truly amazing. Very close to la canada street and to ado station. The restaurant food was amazing (not many restaurants in the area)

Khuyết điểm: Nothing

Ưu điểm: It was a decent hotel, good value for the money, would recomend it.

Khuyết điểm: they demanded half of the money upfront, even though they had a credit card as a collateral and they demanded it 2 weeks after my booking. I dont mind paying up front but that ussualy comes with a discount!

Ưu điểm: It is a very nice hotel, quite new and very clean. I also liked the design in general. It is located right next to a big supermarket and 400 m away from the bus station.

Khuyết điểm: Be aware that the hotel charges an advance to your credit card after you book. It can be a little loud at night. Especially if children decide to play the marimba standing in the lobby at 11 at night or 7:30 in the morning.

Ưu điểm: Rooms very cleand and comfortable. Air conditioner in the rooms Close to OCC bus station

Khuyết điểm: Staff wasnt nice to us in our arrival. Swimming pool was dirty.

Ưu điểm: Staff are incredibly friendly. We had an early check out (3am) and staff were incredibly accommodating and pre arranged a taxi for us. Large bedrooms, very comfy beds. Restaurant is a little on the pricey side but excellent service and delicious food, plus very understanding of our dietary requirements and really happy to help. Hotel is an easy 15 mins walk from the centre of palenque. Too far from the bus station to walk but very cheap taxis (30 pesos) so not a major problem.

Khuyết điểm: Some of the facilities are a little tired, and the gym equipment was broken. Only one of the pools was in use and it was 31C so very warm and not as refreshing as we would have hoped!

Ưu điểm: It was definitely the best hotel I have been during my whole trip through Yucatán . Price comfort relation is absolutely fantastic .

Ưu điểm: awesome service, comfortable beds, great breakfast, good facilities and good value for money. This place exceeded our expectations based on what we paid. Would recommend staying here if in town for a few days.

Khuyết điểm: located at the quiet end of town so needed to walk or taxi to a larger selection of bars and restaurants (only 40 pesos so not an issue). There are some good small local restaurants open for lunch but nothing for dinner in the area other than the hotel.

Ưu điểm: The possibility to have different service like laundry, not easy to find everywhere

Khuyết điểm: Dirty, room stinks

Ưu điểm: Food and breakfast were good. Waiters polite, prevenant. Hotel nestled in a nice park

Khuyết điểm: People should respect the rules of the swimming pool. No shower before swimming, and a lot swam in their casual dress. What did the staff ?

Ưu điểm: polite staff

Khuyết điểm: This is not a 3 star hotel, it's a 2 or a 1 star. didn't even have a shower curtain or soap. I had to call to ask for towels.

Ưu điểm: The atmosphere was tranquil. The staff was very helpful and amiable. My Spanish is not good, but they were very gentle with me and accommodating. Other guests were interesting and nice as well.

Ưu điểm: Peaceful, comfortable, beautiful. Good breakfast. Very good and helpful staff. Sleep with the sounds of the jungle. Fantastic toiletries provided.

Khuyết điểm: Difficult to find eating options nearby. Not the fault of the hotel, and the entire area suffers from lack of food options.

Ưu điểm: Romantic atmosphere, surrounding by jungle, Room was convenient.

Khuyết điểm: Staff barely know English.

Ưu điểm: Pool is really nice Staff is super kind and efficient Room have air cond and all required SERVICES Nature around is beautiful In 5mins you can get to ruins

Khuyết điểm: To be' perfect a restaurant is really missing

Ưu điểm: The room, the view, the pool was a dream!

Khuyết điểm: There is no restaurant or room service, the hotel is so romantic that you don’t want to go out, it would be helpful to have the service :)

Ưu điểm: The hotel is in a nice location close to the nationalpark and the town. The pool was absolutly amazing. Breakfast and service was also good. The hotel staff helpt us getting a taxi to agual azul. Room was nice, cosy and clean.

Khuyết điểm: No private fridge and safe.

Ưu điểm: Lovely setting on the edge of the jungle. Helpful staff. Swimming pool, plunge pool and hammocks. Excellent staff and delicious breakfast

Khuyết điểm: Nothing

Ưu điểm: Amazing eco hotel located very close to the pyramids, offering a delicious breakfast and beautiful decor. My partner and I enjoyed a relaxing couples massage and had our beautiful tub awaiting us upon our return to our room. My expectations were truly exceeded!

Ưu điểm: Absolutely amazing place, i highly recommend this beautiful hidden gem! One of the best hotels i've stayed in! Lovely staff, beautiful and confortable rooms, the swimming pool area was very enjoyable, very peacefull and relaxing hotel. Amazing value for money!

Khuyết điểm: Nothing, would have loved to try a massage but they were a bit pricey unfortunately.

Ưu điểm: Clean, very nice pool areas.

Khuyết điểm: Lacks charm and personality

Ưu điểm: Clean, large rooms, airconditioned, there is a pool and parking and it’s close to a large super market. The staff is kind though the person at the reception did his best to speak English to us - he did not speak well enough to assist us with any questions or concerns (just beginner level English).

Khuyết điểm: This Hotel could be nice and maybe it was once worth 4 stars. However, it is missing basic facilities and the level of attention you would expect from a hotel at this level. The rooms are very simple, bland and lack character and luxury. The beds are marketed as double beds but they are large single beds (120 cm in our room) so if you want to sleep comfortably be aware that it’s not suitable for more than 2 people (unfortunately for us, we were 3) the beds are also VERY hard. There is no lift or help with carrying your luggage and a lot of stairs. There is NO MINIBAR or fridge at the room. We went to the Chedraui to buy a coolbox and icecubes to keep our drinks cool. We reserved for 3 people, but got only 2 towels, 2 small bottles of water and 1 glass. there is only 1 chair in the room (thus lack of attention for details I was referring to). There is a balcony, but no chairs to sit and enjoy it. The internet is not secured and does not work properly most of the time. After cleaning our room, the dirty towels were taken away - but we had to wait over 2 hours for fresh towels (we discovered this after we got back from the pool and wanted to take a shower). When we called reception - we were told that our towels are in the dryer and we will get them in a few minutes (it took a couple of hours after the call to actually get new towels). The team also ignored the ‘do not disturb’ sign, and woke us up a couple of times. In short - if you are looking for a clean place to rest for a night, it’s ok. But if you expect any kind of special stay, or luxury you’d better look further. For this price there are better options in the area.

Ưu điểm: I love everything

Khuyết điểm: nothing

Ưu điểm: Nice hotel with an American layout and size, staff speaks English.

Khuyết điểm: Pool is dirty and not well maintained. No acces to bar at the pool

Ưu điểm: - nice and helpful staff - English speaking staff - nice and clean

Khuyết điểm: - we were charged more than shown on booking

Ưu điểm: Good service,nice room,beautiful swimming pool and relax zone. Good Wi-Fi connection. Very good food for breakfast and other meals! Very nice stuff at the restaurant. Highly recommended!

Khuyết điểm: A bit noisy in the nights as the rooms don't have maybe thick walls.

Ưu điểm: Hotel seemed like it had a good atmosphere. Our family did not stay in hotel long enough to enjoy the pool, which looked pretty inviting, fun. Everything was clean. We pretty much only spent the evenings there since we went on a couple of all-day tours. Staff was friendly. I would go back there again but this time enjoy all day relaxing stay in the hotel. There is a supermarket a couple of blocks away.

Khuyết điểm: Hotel did not have a refrigerator nor coffee; used to this in the US; otherwise everything was great.

Ưu điểm: The front staff and most of the restaurant staff were very nice and helpful. The pool was great.

Khuyết điểm: I could hear the man next door singing in the shower. I was at the restaurant at opening and they served me cold coffee from the day before and charged me for it. I am pretty sure it was the restaurant morning manager.

Ưu điểm: Good shower, a lot of waterpresure! Al facilities where in the room availeble.

Khuyết điểm: Nothing!

Ưu điểm: Easy location to get taxi for transport, room was pretty nice with hot water and cable tv and was clean, parking was secure for our truck/camper

Khuyết điểm: Would have liked a restaurant or cafe nearby...

Ưu điểm: Confortable beds, silent air conditioner, good location (near ADO bust station and downtown), very nice staff.

Khuyết điểm: We didn't find the bathroom very clean. Breakfast is simple (orange juice, cereal with yogurt, fruit, toast with butter/jelly, coffee or tea).

Ưu điểm: Included small breakfast. Good location.

Khuyết điểm: AC didn't work properly, maybe it was just old. They turned it off while we were gone despite how hot and humid it was in there, so we came back to trying to cool off again and was nearly impossible. Were not warned of the amount of stairs to reach the room. They accepted cash only.

Ưu điểm: The front desk staff were very helpful and kind. The rooms had good air conditioning and beds were comfortable. ATM, Oxxo and restaurants right outside the door.

Khuyết điểm: Not a pretty part of town.

Ưu điểm: Very clean and comfortable place. Nice room. Well located. Would come back again

Khuyết điểm: At breakfast they didn’t have milk one of the days - but they bought next day

Khuyết điểm: Someone near the hotel started hammering at 3 am for 15 minutes. Perhaps, he was building a closet or something. I had to shout out to the idiot that was doing it because it was laud. The next morning the employee pretended nothing happened. Not the fault of the hotel but they could have done something. Other than that the hotel was great.

Ưu điểm: Parking nearby

Khuyết điểm: Could be cleaner. Pillows have to be changed for softer ones ASAP

Ưu điểm: Staff was extremely helpful and friendly. They even gave us breakfast earlier than normal because we had to catch our bus on our last day. Very clean bathroom with great shower. Bed was comfortably. Location is very central. Great value for your money.

Khuyết điểm: Everything was great!

Ưu điểm: Location was good and staff too.

Khuyết điểm: Too many stairs to room 12, but it is all right :-) everything was all right.

Ưu điểm: The hotel is close to the city center, the room is ok, cleanliness is ok.

Khuyết điểm: The didn't speak english, view is not so good.

Ưu điểm: I liked everything in this hotel and Palenque: friendly people, wonderful atmosphere, the location of the hotel -- everything was great! It is one of the best hotels in Palenque, to my mind!!!

Khuyết điểm: i liked everything!!!!

Ưu điểm: Fresh water in our room daily plus water fountain The pool is very small but it was clean and I really enjoyed using it

Ưu điểm: Quality hotel at the price of a hostel. Rooms woith windows and good light. Air condition.

Ưu điểm: Good location near the ADO station

Khuyết điểm: The room didnt smell good, there eas loud music

Ưu điểm: The room was modern and beds comfortable. Good hot shower and good a/c. Free water and the pool was surprisingly bigger than the photos. The front desk staff were helpful although didn't speak English (We used Google translate to communicate). They let us store our bags at reception all day for free while we did sightseeing before returning for an overnight bus.

Khuyết điểm: The cleaning staff were pretty rude when refusing to give us a second towel for the pool.

Ưu điểm: Cheap, clean, friendly staff. Pool for kids was great in the crazy heat

Ưu điểm: The staff is very helpful and helps you storage your luggage even if you check out already. Thank you guys!

Khuyết điểm: Lack of Amenities In the room, work on your check in time , we went to some waterfalls to kill time but it would of been really nice to have your room in an earlier time.

Ưu điểm: Large and quiet. Close to archeological site.

Khuyết điểm: Rather run down. Very isolated.

Ưu điểm: Nice staff. Price was good.

Khuyết điểm: The hotel is half empty, some rooms are out of order and destroyed. The kitchen staff was very nice and helpful. It is in the nature, so you can hear monkeys howling all night.

Ưu điểm: The Hotel is close to the tempel. Room was good, clean and we like the terrace of our room, two comfortable chairs and a table. Yes I would like to go there again!! Breakfast very good.

Khuyết điểm: Nothing

Ưu điểm: Large rooms, close proximity to the Palenque ruins. Very good value for the money when we stayed there.

Khuyết điểm: The pool closest to us was small. The place is a bit noisy even at 1 AM when we arrived.

Ưu điểm: Huge resort with swimming pool and own restaurant and bar. Staff was very friendly.

Khuyết điểm: There wasn't fridge in the room.

Ưu điểm: This location is close to the Palenque ruins. It was quiet and peaceful. They also have facilities for large groups and celebrations.

Khuyết điểm: The artwork in the room is not the best.

Ưu điểm: The staff did not speak any English but were very friendly and helpful. Nice big clean room with a comfortable bed.

Khuyết điểm: They didn’t have any WiFi at the rooms due to renovation ( which I knew )so that was ok, but the WiFi in the lobby was really crappy.

Ưu điểm: Best thing is location close to the ruins, but there are other places also close

Khuyết điểm: Staff did not understand basics of hotel service - no towels in room, reception (although said to be 24 hrs) manned by security generally unable to process late arrivals

Ưu điểm: Very close to the Palenque ruins and bus stop directly in front of the hotel. Two pools that are nice. Wildlife can be seen from/in the hotel area (iguanas, parrots, etc.)

Khuyết điểm: Place felt a bit abandoned in general and the design of the rooms feels pretty old.

Ưu điểm: Everything.

Khuyết điểm: Can't think of anything.

Ưu điểm: Nothing. Really 0 costumer service.

Khuyết điểm: When we arrived they lied and sad they couldn’t charge using booking and that we needed to pay cash. There were dead fishes in the pond. The pool wasn’t clean, you could see green algae floating through all the swimming pool. We asked for a Margarita pizza and instead of bassil, it had oregano. It said it had a beautiful view to the jungle and the only thing I could see was machinery. The restroom’s window didn’t have a screen and the room was filled with mosquitoes. The shampoo was used They burn the trash, what kind of hotel “in the middle of the jungle” burns the trash. While having dinner you could smell dirty water. The hotel doesn’t feel like in the middle of the jungle, it feels more like in a ranch The staff was average There is a better hotel around here Wish could upload more pics. But it doesn’t let me.

Ưu điểm: Room and bathroom were nice: comfortable and clean, and ours had its own balcony which was a bonus! Bottled water and coffee maker provided. Good location for the ruins and still relatively close to town (though not really walkable).

Khuyết điểm: We travelled by car and the road to the hotel from the main road is extremely bumpy and mainly unlit at night. There is some parking but it is not enclosed or monitored. We used the pool once and it was not clean, lots of floating bugs. The staff were varied, some very pleasant and helpful and others entirely disinterested so our experience of the service was mixed. Laundry service was very expensive.

Ưu điểm: Great pool which is great after discovering Palenque in hot days, nice houses with rooms, nice menu in the bar/restaurant, kind staff

Khuyết điểm: Noone really spoke English so communication was a bit difficult, but not much different in the rest of Mexico :)

Ưu điểm: Friendly staff Excellent ubication in front of the town square

Khuyết điểm: The facilities are very old The air conditioning was very loud, you couldn't hear a person talking in front of you! The hallways have tables and chairs which some guests used to party until 2am just outside our room Cable TV didn't have a lot of channels The shower had to have the drain blocked at all times because of the smell

Ưu điểm: Location it's the best one.

Khuyết điểm: There's a smell all over the hotel, not strong but enough to notice it.

Ưu điểm: Good location, clean, helpfull staff.

Khuyết điểm: If a party at parque, lot of noise in room. No breakfast .

Ưu điểm: The room that they gave us when we checked in was not what we expected later they moved us to another room and it was good

Khuyết điểm: The restaurant and bar were not in service and whatever the Hotel advertised on internet does not meet our expectations but the swimming pool was great!!!!

Ưu điểm: Nothing to like.

Khuyết điểm: There was not hot water in the bathroom. We were frozen because of the cold shower. The furniture in the room is already dead.

Ưu điểm: The place is just a couple of steps from the center of the city, where most of the restaurants are situated.

Khuyết điểm: The staff is just not polite, they aren’t rude but it seemed they had a hard time to get things done. The bathroom had a really awful smell from the drain system and the shower got clogged. We were given a second room and that shower was also clogged. Terrible

Ưu điểm: Location was good. Right in the center of the city.

Khuyết điểm: The staff didn't speak any English.