New World Petaling Jaya

Cleanliness was good, room size is surprisingly bigger compared to other room I’ve stayed at. Staff was helpful and friendly! My bath tub view was facing town, clear sky with beautiful star at night and airplanes flying high.

No wall mirror in my room - within wardrobe / bed.

1st of all the site was quite and good for relaxing

Room service was very bad and it took long time to deliver food and also they charge me double price on my card and suppose to be returned after 14 working dates but I didnt receive it back

The cleanliness are way better compared to those hotel I’ve stayed at. This is my 2nd time here and last minute decided to extend the stay for 1 more night as I just liked my room this time. Next trip would be end of August, again for 2 nights. I’d wanted to request to stay at the same room. Definitely will always come back. Siti Johor.

No long mirror next to the entrance! A long one that would enable you to check on yourself before you left! Hahaha, still loved it. I travel with my son so, I’d really wanted the wood sliding door to the toilet come with the lock! Siti

The staff were able to resolve an issue with booking.com. I had booked a king room but upon checking in I was told that only single bed rooms were available. Between the time I booked with booking.com and booking.com’s confirmation with the hotel the king rooms were sold out. I was not a happy customer. The hotel staff upgraded me to a nicer room.

Using booking.com creates more separation with a good customer experience. I would try to avoid using this method of booking rooms in the future. This is not my first negative experience.