Hotel Posada Sian Kaan

The hotel was clean and tidy, good location, close to ADO bus station.

Check-in experience was ok. Check-out was very bad experience. The guy at the reception was very bad at dealing with customers. Didnot speak english at all but we donot have any complaints with that. First, we wanted to store our luggage, he didnot undertsand even any part that we tried to explain. In other hotels "luggage storage" was sufficient to make people understand even if they knew only Spanish. We tried with Google translate as well but still he didnot understand. Well, now carrying luggage is our responsibility, so I will leave this here. Next was the scam played by them when it came to payment. I was supposed to pay 1572 pesos for 1 night stay. The hotel had already deducted this amount and the guy at the reception was not aware of this (according to someone who messaged me later from hotel). so early morning at 5.30 AM he made me run across the street to get cash instead of card payment (yes we live in 2018 and moving towards 2019, still no card payment at this hotel). This guy gave me invoice previous night which mentioned 1572 pesos and I paid 1600 pesos. Receptionist acted dumb and started asking 2400 pesos for god knows what reasons. I showed him the invoice and argued that we will play only 1572 pesos. Because of his hassle we almost missed our trip to next place that we had booked. Finally we left him with 1600 pesos and he didnot even bother to give back 28 pesos (and yes I do not want to leave tips of this experience). Later, I received a message from the hotel that they had already deducted the amount from my account and receptionist forgot to inform me (awesome! ), however the gave back the money that was deducted. But lost some amount due to conversion charges. Call it scam or ignorance of receptionist, I was at a loss and will never visit this place nor I will recommend anyone until they make necessary changes.