Residence Inn by Marriott Portsmouth Downtown/Waterfront

Not the Best for a Marriott

The hotel was ok Location was ok for the downtown area Being Halloween weekend my husband and I went to dinner and then came back to the hotel for a couple of drinks. The bar tender was nice- and accommodating. Kudos to him.

The staff upon check in- Male - Was rude. I checked in on my Marriott App which I do whenever I travel and the male at the counter said it doesn't matter. He then proceeded to argue with me. I showed my license and then gave him the same card on file- which BTW Is my Marriott card. No recognition of being a Marriott member. And clearly they did not read my account as I always request a high floor, Extra pillows and towels. I was on 3rd out of 6 floors and no extra pillows or towels. Then once in the room, which was nice- at first. The fridge smelled as old beer, the ice machine did not work. The bathroom has nasty black hair all over the shower, the AC did not work. I did call the front desk and was told someone would be coming up to fix and check room when they arrived. When I returned to the hotel, Hair still in bathroom, AC worked sporadically, a note saying ice maker did not work and to call for ice and a tool bag left behind. I have traveled for years for Business and Pleasure however this Marriott was less then appealing. I will be following up with the Manager of the hotel As well.