Never flew could not board cause of delay in Covid test resolute then was ask to pay 4 thousand to rebook
The crew members are very kind and their respond was so fast.
Khuyết điểm: "I got turned around at the gate so never flew out."
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "Loved the food and snacks!"
Khuyết điểm: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Ưu: "The service was quick and friendly."
Khuyết điểm: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Ưu: "Yes, we were unexpected and surprised being upgrade to premier class"
Khuyết điểm: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Khuyết điểm: "Let me change my ticket due to a death in the family."
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "excellent service - good food"
Khuyết điểm: "aircraft a bit outdated"
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Khuyết điểm: "Inconsistent entertainment system"
Ưu: "The crew was great. The technology is great. I enjoyed the movies."
Khuyết điểm: "I wish I had more water."
Ưu: "Quiet except for the kids"
Khuyết điểm: "The meals"
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Khuyết điểm: "Delayed flight"
Ưu: "They have a enough space even economy’s seat."
Khuyết điểm: "None"
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "bring you anything you need. so helpful."
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "All. The best airline."
Khuyết điểm: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ưu: "Boarding was made easy by my status"
Khuyết điểm: "Seats weren't comfortable. Crew were rude."
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "Room and cleanliness. Crews were awesome."
Khuyết điểm: "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
Ưu: "food selection & crew courtesy"
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Khuyết điểm: "I can't flight. What happened?"
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Khuyết điểm: "Uncomfortable seats"
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "Service, people, space, entertainment"
Khuyết điểm: "I'm vegetarian so there were no vegetarian options"
Ưu: "There was plenty of room with empty seats."
Khuyết điểm: "The breakfast food was not good. Some of the staff couldn't speak English."
Ưu: "Comfortable flight, flight attendants were courteous, toilet was always clean."
Ưu: "The flight was on time and the food was acceptable."
Khuyết điểm: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Delay of check in with upgrade"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "Please contact me immediately!"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "I would recommend to everyone JAL"
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Khuyết điểm: "Meal was served frozen."
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "The flight is on time,service is excellent."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Ưu: "The workers are always wonderful."
Khuyết điểm: "Food was not as good as in the passed."
Ưu: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Khuyết điểm: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Khuyết điểm: "Nth"
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Good food and punctuality"
Khuyết điểm: "No English subtitles for English speaking movies"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Khuyết điểm: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
Ưu: "Flight attendants are really kind and patient."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Ưu: "The service was great. Some of the food was great. I like the snacks they give out on Japan airlines."
Khuyết điểm: "The dinner wasn't so good. I think they could use some improvement in that area"
Ưu: "Great flights! Absolutely no complaints! And they have free alcohol with your meals! I didn't know that still existed in air travel these days but Kudos!"
Khuyết điểm: "Nothing, keep up the good work!"
Ưu: "Very comfortable with delicious meal!!"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
Khuyết điểm: "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
Ưu: "There was lots of leg room. Crew was nice."
Khuyết điểm: "One of our seats had a broken recliner button."
Ưu: "The crew was very good."
Ưu: "The crew was fantastic and the food was very nice."
Khuyết điểm: "It really would have been nice to have a vegetarian option!"
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Khuyết điểm: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Khuyết điểm: "Movies and musics more variables from all over the world."
Ưu: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "Flight was ok"
Khuyết điểm: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Ưu: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Khuyết điểm: "very average"
Ưu: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Khuyết điểm: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Ưu: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Khuyết điểm: "Small plane. No cabin space for carry ons."
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "more new movies will be better"
Ưu: "Services and respectful"
Ưu: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Khuyết điểm: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
Ưu: "the place. new. lots of space for the legs. air inside the plane was better than others."
Khuyết điểm: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Ưu: "Bigger plane..or more room between seats.. Great service. Next time will try to go both ways in ANA"
Ưu: "Enough room for relax, I love this one"
Khuyết điểm: "none"
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Khuyết điểm: "Limited movie and news programs"
Ưu: "All good"
Khuyết điểm: "nothing"
Ưu: "Enjoyed the flight very much!"
Khuyết điểm: "Too much scrutiny for my request for a double vodka screwdriver"
Ưu: "The best service I have ever received. The stewardess ladies are incredible."
Khuyết điểm: "Alternative movie options."
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "Excellent food and service"
Khuyết điểm: "None"
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Ưu: "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
Khuyết điểm: "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "Crew were very nice and accommodating. Food was delicious. I had a truly pleasant experience with ANA."
Ưu: "Very accomodating crew and they are all smiling all the time"
Nothing much to expect for an hour flight
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Ưu: "Reliable service, clean cabin"
Ưu: "Crew very polite and friendly"
Khuyết điểm: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Khuyết điểm: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Khuyết điểm: "Seats after 1st hr, will feel uncomfortable"
Ưu: "Best airline I've ever been on"
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Ưu: "Crew was attentive."
Khuyết điểm: "The entertainment was rather limited."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "Cabin crew knew how to work."
Khuyết điểm: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Ưu: "Short flight"
Khuyết điểm: "N/A"
Ưu: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Khuyết điểm: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Spacious economy class seating and great service"
Khuyết điểm: "Outdated Cabin Fit Out"
Khuyết điểm: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "Prem econ very good. Crew very friendly."
Khuyết điểm: "Nothing"
Ưu: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Khuyết điểm: "Nothing negative to report"
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Khuyết điểm: "Extremely cramped flight in regular Economy."
Khuyết điểm: "cramped seats freezing cold"
Ưu: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Khuyết điểm: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Crew is professional, caring. Excellent experience"
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Khuyết điểm: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Ưu: "Crew was great."
Khuyết điểm: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
Ưu: "On point"
Khuyết điểm: "Keep doing the good work"
Ưu: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Ưu: "The food was great, the in flight entertainment was great, and as a tall person I appreciate that Emirates still provides a decent amount of legroom, even in Economy."
Khuyết điểm: "Being sandwiched between 2 large men for a 12 hour cuddle."
Khuyết điểm: "There should be no classes. All seats should be sleeper seats,"
Khuyết điểm: "No Bassinet provided. Staff was not friendly One of them was very rude. Food was not good. Couldn't get a vegetarian food"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Khuyết điểm: "I was taken by surprise that I could not take my SLR camera on board as carry-on luggage and had to check it (they were doing this to everyone, not just me and it covered laptops, kindles, cameras, etc - everything electronic except phones). This was not done on the flight into Dubai. Also irritating was when I got to Boston, an Emirates guy cut open the packing envelope open and in the process, accidentally sliced the camera neck strap. He was, however, very apologetic and eagerly got me the info needed to submit a claim to Emirates."
Ưu: "Low cholesterol meal was quiet good"
Khuyết điểm: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Khuyết điểm: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together. Also, our connection time was 2 hours for the next flight. To receive the baggage in the port of entry, it took more than 1 hour 15 mins in the carousel. After that we had to clear customs, change terminal and clear security in 45 mins to catch the next flight. It was really tough for us. They could have handled the baggage little efficiently."
Ưu: "food and drink selection and quality very good. The service and attention paid to children is outstanding. Very much appreciated."
Khuyết điểm: "I did not use much of the entertainment other than radio/music so can not really rate."
Khuyết điểm: "server told person asking to take away her tray that she did not have three hands"
Ưu: "Everything was very good!"
Ưu: "Great staff at the airport and in the air! Best customer service!"
Khuyết điểm: "Older plane with seats that needed help to return to upright position. Touch screen on tv didn't work when I touched with my finger."
Ưu: "The plane was not full and I had three seats to myself, so my very positive review is not totally fair. However, on a relative basis in comparison to other airlines, Emirates is the best on which I have flown."
Ưu: "The entertainment options are excellent and legspace on the aircraft is good."
Khuyết điểm: "For a 14 hour flight there are no water bottles provided. You need more than the couple of cups of water provided on the flight, and it is not practical to keep on asking for more water from the crew. Quality of food (Asian veg) was not very good."
Ưu: "Comfy seats with good legroom, huge entertainment selection, free alcoholic beverages!"
Khuyết điểm: "My connecting flight (booked through Emirates but operated by JetBlue) was inexplicably cancelled with 24h notice. Emirates did a good job finding me an alternative flight but somehow did not get my bags on my new flight even though the woman at the counter made a special call to "ensure" that my bags would come with me. Now I have to wait over 24h before I can get my bag."
Ưu: "Great service, food can be improved. Stop serving pizza it is not healthy and not appropriate for half the passengers"
Ưu: "Staff is very attentive and always around. I am not a fan of instant coffee, but I got a cup of coffee when I asked for one outside of "meal times". The leg room is good, though I could still use a little extra."
Khuyết điểm: "I wish the crew asked all passengers to reset their seat upright when food is served. I am quite tall and having the person in front of me recline is uncomfortable at all times, but while eating, there just isn't very much elbow room. Also the temperature in the cabin is really too cold. The entertainment system uses a two-prong plug for the headset, which requires you to bring an adapter if you want to use your own noise-blocking headset or headphones."
Khuyết điểm: "need more movies boarding started before the stated date, told me to go to 3 separate counters to change my seat and it didn't even end up working out"
Ưu: "I love the fact that the crew is quite so international -- and that they all wear small flag pins to tell you where they come from! They were very good with the children -- and I loved the fact tht they came round and took polaroid photos of passengers - particularly the families!"
Ưu: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Khuyết điểm: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Ưu: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
Khuyết điểm: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"
Ưu: "Aircrafts are new and good"
Khuyết điểm: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Khuyết điểm: "None."
Ưu: "Crew was awesome trying to make me everyone that was in the same area with baby crying as comfortable as possible."
Khuyết điểm: "Baby cried for 8 hrs out of a 13hr flight it was horrible."
Khuyết điểm: "There was a group of teenagers sitting in 8 seats in two of the middle rows right next to me. They spent the whole flight climbing all over the seats and each other. They were very loud, often banging into other passenger's seats, and leaving their stuff in the aisle where people were tripping over things as they walked by. They were really inconsiderate of other passengers - many of whom were trying to sleep on a 13-hour flight. It would have been nice if the crew would have told them to be quieter and more respectful of other passengers."
Khuyết điểm: "My check in luggage was torn. The handle was ripped off from one side. :("
Khuyết điểm: "Could not get comfortable and (while it doesn't reflect on the airline) all the screaming children I could have done without"
Khuyết điểm: "None"
Khuyết điểm: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Khuyết điểm: "Baggage took close to 2 hours to get to baggage claim on return trip"
Khuyết điểm: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Ưu: "In flight crew were nice."
Khuyết điểm: "Had requested for wheel chair assistance but was denied saying everyone was " too busy". When the passenger stated she cannot go without help, the flight attendant helped her out and to a bus. She almost fell while getting on to the bus. Assistance was requested because of her poor eye sight on the left eye and issues with mobility because of that. Although I'm glad nothing bad happened, denial of assistance and making her feel concerned and speak for herself for someone to help could have been avoided if Emirates could keep their promised support. Very disappointed."
Ưu: "The crew were friendly."
Khuyết điểm: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Khuyết điểm: "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."
Khuyết điểm: "Again the same indifferent attitude by cabin crew towards student gustes and particularly females. I was sick on the fligt despite informing crew no care was taken. I lost one of my check inn bag airline is indifferent. No help or compensation."
Khuyết điểm: "Seating"
Khuyết điểm: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Ưu: "Crew very professional. Fare for flight very reasonable."
Khuyết điểm: "Had 90 minutes fr connection, 30 min delay so 1 hr left. Had to walk walk and walk for nearly 1 hr to barely make it. Airport is TERRIBLE in terms of going from gate to gate- loong walks with no moving walkways. Train is a joke covering very short distance. Once arrived in Boston, took 1hr before luggage started unloading, and then to find out our 4 bags didn't come at all. Staff on ground not courteous, wouldn't send bags to home town in Raleigh. Had to wait till afternoon to get the bags and then fly to final destination. Entertainment system very bad, audio/video stop and go, stop and go- really terrible (though notice some people's screens were working fine)."
Ưu: "I like Emirates, and it was the first time that I flew Jet Blue. Jet Blue staff is friendly and helpful."
Khuyết điểm: "Doesn't seem to me that Emirates and Jet Blue are aligned. JetBlue does not recognize what my status is with Emirates, the layover was long without a lounge, you can not select your seat on Jet Blue through Emirates (this is a huge irritation!), you can't check in online through Emirates for the Jet Blue return trip, and the seat selection for Jet Blue was awful."
Ưu: "This airline is a dream."
Ưu: "Boarding and space were great because I paid extra for it."
Khuyết điểm: "One attendant seemed to be in training. Or perhaps she should've been. Everyone needs to learn but it doesn't boost your confidence in a flying experience when the crew member making the announcements keeps getting things jumbled."
Ưu: "After a tiring 14 hr stop over in Dubai, I boarded my flight to Boston from Dubai at around 3 in the morning. I don't know when I fell asleep because I did not even wake up for the takeoff. The crew let me be and when I did wake up 5 hrs later they provided me with something to eat because I had missed the meal served earlier. The even closed my window shade as not to have the early morning sun disturb me. I call that great service."
Ưu: "The entertainment was outstanding and the boarding was quick. The flight attendants were helpful to those who didn't know how to find their row due to either a first time flyer, couldn't read or whatever else they did work fast to help them find their seat. I liked how they took care of giving things to the children to play with or color before taking off. Some of the flight attendants were engaging and smiled, most of them though didn't look happy to be working. I understand how long the flight is but while at work one must always keep smiling and be professional."
Khuyết điểm: "Bathroom was dirty, out of paper, I cleaned the paper all around the sink, etc. There was garbage on the floors in the hallway that staff walked over. A few of the crew were excellent, others never smiled, just were in their own world, garbage was not picked up often enough. Perhaps someone could come with a garbage bag and instead of zooming by and missing half the people who have garbage actually take a moment to look at each person in the row to see if they have stuff to contribute to the trash bag. On two occasions I had my hands full and the girl walked right by me. The pizza that was served was cold and not very tasty. I am sure if it was hot it would have ben much better."