Prague Centre Superior

Rude staff and when I told them this, I was subjected to accusations of fraud (more people staying in room), that I did not intend to pay (pin pad had faulty number on it and it took multiple attempts to enter PIN properly), accused of throwing the PIN pad at her when what I did was toss it to her and ask her to enter the PIN since she was so adamant it worked correctly, she called her colleague on the phone and started calling us names in Czech to the colleague not realizing we understand the language and was defiant when this was pointed out, I was not allowed to leave as she would not give me the parking ticket to leave the garage until she had called the manager to come and talk to us - manager declined, her colleague told my Czech 12 year old daughter "she would beat her black and blue', I was told I 'should go back to my own country' despite knowing I live in the Czech Republic and when finally allowed to leave, I realised she had written my personal details down on a piece of paper for her own use which is breach of my privacy rights. I will be filing an official complaint with the relevant Ministry in Prague. Awful hotel and the very worst of Prague/Czech Republic. My review would be negative 5 if that were possible.

Everything