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Kémthg 10 20182,0
Made reservation using your website online. When I arrived at the hotel less than 26 minutes after the reservation was made., the hotel desk staff Jen, told me she did not have the reservation and to wait a moment. We sat in a very pleasant Lobby had a cup of complementary coffee and waited, less than a few moments later, Jen said here's the reservation but you've made it for Sunday night not for tonight Saturday. I told her we would not be here Sunday night and did not know how that had to happen. She said we could have the room for the night but it was twice the price of what was booked online. It was unaffordable for me and I asked if it would be possible to just cancel the reservation, as it was an obvious error and the reservation had just been made. She was very nice and told me I would need to call kayak and she would take care of it on our end. We thanked her left and found other accommodations. On Monday I saw there was a charge to my credit card account from Colony cape inn, when I called the hotel on Monday and spoke to Mis Sheila she told me there would be no refund and was very rude and almost hostile. I explained exactly what it happened with making the reservation what the mistake was all the circumstances. She said there would be no refund of my deposit and she would have the general manager call me. He did a short time later his name was Steve and he was equally as rude and hostile. he told me several times that I needed to be more careful when making reservations and that this whole affair was my fault therefore the hotel should incur no cost. When I said we had hardly prevented them from RI renting the room as it had been such a short. Of time between the reservation and the cancellation, he told me that hotel had incurred a significant expense just using my credit card and now having to refund the deposit. I told him I would pay that amount and ask how much it was, all he would say was it was a significant amount. He ended the conversation by telling me I may have to wait up to 7 days for the refund. I was not expecting any refund but remarkably on Wednesday the money had been refunded. I don't know how the reservation mistake happened but it was a very upsetting experience and sure took a lot of time and aggravation to straighten out
Tuyệt hảothg 7 20179,4
The room was clean,big and updated. The breakfast was muffins,bagels,cereal,fruit,juice and coffee. The beach was across the street and the bus shuttle stopped out front.
A little pricey for the room
Tuyệt hảothg 4 201710,0
Clean and super convenient. Great breakfast
Nothing. We loved it.
Tốtthg 8 20167,4
The decorating and comfort
The fire pit was broken which was very disappointing
Tốtthg 7 20167,7
Value hotel with some tradeoffs
Reasonable price, clean rooms, good AC.
If you lack a car, it's a mile to walk to downtown. Would have appreciated more flexibility from staff on checkout time and use of pool after checkout.
Cape Colony Inn ở Provincetown, gần bãi biển, cách Bãi biển Thị trấn 3 phút đi bộ và cách Nhà hát Provincetown 6 phút đi bộ. Nhân viên lễ tân chỉ phục vụ trong thời gian nhất định. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
8,7 Tuyệt hảo
dựa trên 796 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Đánh giá về Cape Colony Inn
Những thắng cảnh phổ biến nhất
- Provincetown Art Association and Museum 0,8 km
- Provincetown Public Library 1,3 km
- Commercial Street 1,4 km
- MacMillan Pier 1,4 km
- Whydah Pirate Museum 1,5 km
- Provincetown Town Hall 1,6 km