Grand Hotel Hermitage

Looked nice from the outset... went rapidly down hill

Staff come across unapproachable. Rooms was stone cold... thermostat didn’t work. Couldn’t even sit on the toilet in comfort as no space. Location was awful not near any tourist area. For tourist or sightseeing DO NOT STAY HERE!!

Not much at all. Nice decor in the lobby. Which was nice as this was the only location were we could access the wifi..

The wifi in the rooms was non-existent. We requested parking, they said they had parking but we just had to leave our rental car 500m away as there were no available parking places in the vicinity. The lamp in our room didn’t work, not because of blown light globes but because the actual wiring was faulty. Also the hair dryer in the bathroom was non-functional. We were told that public transport to the main attractions of Rome was easily accessible but this also proved to be false. To top this horrible experience off, there was no hot water available on the last morning we were there before we checked out. This was not made clear to us until I queried at the reception why there was no hot water. This was particularly frustrating as we had waited an hour and a half to allow water to heat up and lost half a day of sightseeing in Rome. As we were checking out I was offered a shower on the eighth floor-at 10.45am!! A pathetic effort from a so-called four star hotel. I’ve had better experiences in hostels in south east Asia at one twentieth of the cost. I would not recommend boarding an animal in this hotel! Simply unacceptable!!

Location was good. Breakfast was decent.

-- Extremely poor service. -- They say that they speak your language. Very difficult to find a soul who was able to understand simple English. -- Just one person on the Check In counter who kept saying 'No English...No English' -- Telephone dead in the room. Not repaired even after requests. -- Just 1 electric socket in the room and that too not working. -- No wi-fi signal at all. -- Asked for tea from room service. Was provided only milk & hot water. May be they expect their guests to carry their own tea & sugar. -- List is endless. I will anyways be wasting my time as they said that they cant do anything about the issues. They could only provide 15% off as compensation. Money was not on our wish list. Comfortable stay was. And unfortunately, that didn't happen.

Clean and nice space.

Poor breakfast. The fridge in the room didn't work. The ac doesn't turn on, the open window was the cooler or the room. The shower doesn't have a protection, so the bathroom floor remains wet after shower. The wifi connection is a nightmare. The room door is with an old key and difficult to close.

No AC in very hot weather