Relais Cappuccina

I really appreciated the friendliness and helpfulness of the front desk staff. Alessandro from Venice went out of his way to get the WiFi connected to our phones. Alessandro from Florence went down to spa area to get the lights turned on for us and show us how to use the amenities since there was not a staff person there at the time.

The female staff person who finally showed up in the spa area was rude, disrespectful, and not friendly at all. She showed up and immediately turned off all the lights putting us in the dark. When I came out of the sauna and asked for the lights she wanted to know why I needed them. She then told me we needed to be out by 7 (1800) when Alessandro from Venice told us the spa was open from 3-8. She also blew out all the candles and took them away. It was around 6 when she showed up. She had shoulder length brownish blonde hair and she wore glasses.

View from room...easy access...close to walled city

Lighting in dining room too bright...no ambience in dining room