Hotel Posada de Santa Ana

The room had lots of light and a comfortable bed. The staff was very friendly and helpful.

There were no hooks for towels and no closet, rack or anywhere to hang our clothes.

A very generous 6.7 . The location is terrific , bed is comfortable but I will never stay there again . Please be careful staying here until the rooms are updated and the staff member I write about below is replaced .

Where to start . It’s a hotel where the owner has decided to spend all the money on the restaurant and kitchen and totally neglected the rooms . 1. You can’t have the fan and the light on at different times it’s either both or nothing and when the fan gets going it sounds like an aircraft taking off 2. It’s 2019 , people do need power points you know to charge phones . There’s only one in the bathroom 3. The shower hasn’t seen a plumber in 20 years . It spits out bursts of boiling hot water , then cold water , takes a while to sort it out . 4. I am warning you be very careful if you are over 175cm tall there are lots of hidden steps , ceilings all of a sudden drop . I lost count of the number of times I whacked my head . 5. Most importantly , with apologies to Laura and Jaime who do a find job the other receptionist was just horrible . I arrived so Sick from my trip and needed a doctor . Now my Spanish isn’t perfect nor is it terrible . I said in perfect Spanish I’m sick , where is the nearest pharmacy ? Then is there a doctor ? Hay un médico allá ? Now given the context you’d think she’d understand but because I put the accent slightly on the wrong place on médico she looked at me like I was a alien . So rude and disrespectful. Just a horrible experience . I asked for a doctor to visit me , she couldn’t help me said three wasn’t any i later found out there was . I eventually got a taxi to the nearest hospital where I was put on an i.v. drip . Anyway this woman I’m not sure if she was just stupid or ignorant or both but it wasn’t the only time she gave me this look of being confused every time I opened my mouth . Constantly other staff would have to tell her what I was saying . What a person like this is doing working on the reception of a not inexpensive hotel I have no idea . But if I see her working anywhere again I will run away very very quickly .

The staff was always friendly and ready to help us out plus the location is amazingly convenient. Breakfast is one of the assets of this place plus the nice decoration of the restaurant.

I consider that the price is a bit too expensive for what they offer. We checked other hotels around and some of them were cheaper with nicer rooms. The room where we stay could benefit from some extra maintenance and better cleaning and decoration.