DoubleTree by Hilton Hotel Santa Fe

September 2-3 Reservation

Tammy helped me on the morning of September 3 to figure out how to print out a very important document. She stuck with me until it was successfully printed out. In addition to that situation, I found Tammy to be very receptive, helpful, and professional. I hope you will shared my feedback with her.

I returned to the hotel on the evening of September 3 to find that my room key would not work. When I went to the front desk, as staff person named Michael, I believe told me that I had only had a reservation for one night. All my belongings had been removed from my room. This was a shock. He was incredibly rude. Finally, he said I had to show him proof that I had a reservation, and I was able to show him my online reservation confirmation. He became very contrite and found an accommodation for me, which was satisfactory and comped my room. I had had a very good experience up to that incident, which was truly appalling. He made no effort to try problem solve at the outset. He just lit into me. I hope that you will work with Michael to improve his behavior toward guests.