Nacional Inn São José dos Campos

OK, we booked one night with them to unwind and we picked them due to price and specially the facilities, namely: a pool, steam and dry saunas and a jacuzzi. When we went over to the pool area, both sauna rooms were closed for maintenance and the jacuzzi was empty. That was quite a let down for us considering that we didn't just go in there for sleeping. But the staff was very courteous and willing, and they said we could check out with a full refund, which is not exactly a rule in the brazilian landscape.

Facilities closed for maintenance for extended periods of time. They should pay more attention to such things and find ways that would make their facilities more fault-tolerant or help them fix them quickly, like backup systems or keep spare parts in storage.

The staff is very responsive and cordial. I stayed there for 4 nights there and in the first I had problems with some noisy neighbours at 2:00AM, solved immediately and I could change my room in the next day. The breakfast is very good, the wifi connection very stable (you can easily work from there) and the gym very good to use.

The quality of the bed and the cleanliness can be improved. Looks like they clean the rooms during the mornings only - I had to work from the hotel during the morning in one of the days and the room was not cleaned after the noon, even with the mark asking to clean it.