Santa Grand Hotel Bugis

Spacious room & neat decor

The impolite front desk guy. When i reached the hotel to check in, the front desk guy showed me a surprise look & answered my question in a reluctant way.

We arrived late to find our room which we had requested an extra bed for a child was unavailable,we were told the child had to sleep in our bed,this is not acceptable and we would not have made a reservation if we had been told this at the beginning,the child had to sleep on the window seat,as we were unable to find further accommodation at this late date,the staff are very inefficient which is a pity as other than the sleeping arrangements the hotel is in a great place and the breakfast was okay.Please suggest to the management that they ask their staff to be a bit more friendly,they really were a miserable lot,except the gentleman who ran the breakfast room,he was good value.

Clean hotel. Strategic, especially for Muslim visitor (near mosque & some halal food)

The room too small. Too few TV channel. In room sandal too thin.

Very helpful staff.

The fitness room is in the lobby, a strange place.The room was very small.

new,clean,good design.near MRT station is Bugis.It is about 15minutes walk from the station to this hotel.